Service Corporation International · 11 hours ago
Supervisor, Mortuary Office
Whittier, CA
Full-time
Onsite
Mid Level
$77K/yr - $87K/yrService Corporation International is dedicated to celebrating lives and their associates. The Supervisor of the Mortuary Office is responsible for overseeing the Mortuary Office staff, ensuring compliance with regulations, and maintaining high customer satisfaction during sensitive times.
CommercialFamilyFuneralsService Industry
Responsibilities
Supervise the Mortuary Office according to management expectations set forth in the Performance Review process
Maintain high level of customer satisfaction as to it pertains to First Calls, general questions and inquires, and customer service issues. Majority of calls received are during a time of grief where empathy and compassion must be displayed at all times
Comply with state and federal laws, and with established Company rules and regulations by ensuring that documentation to support the disposition of remains are complete, accurate, and filed
Stay updated on changes from Coroners’ Offices, state and county health departments, and the death care industry
Assist and empower the team to resolve customer complaints by troubleshooting and taking appropriate action
Ensure a high level of quality control by adhering to standard practices and reporting training opportunities to management
Maintain positive team relationships by leading through personal example, listening to team members, encouraging commitment and loyalty, showing genuine interest in employees, and rewarding high levels of job performance, behavior, and attendance
Support cross-functional departments by communicating regularly and participating in rotating manager on duty weekends
Insure a high level of job performance from each employee by clearly communicating job performance expectations, meeting with employees to insure they are on target, suggesting better ways of performing tasks, providing constructive feedback and positive recognition, and delivering timely performance appraisals
Maintain fair and balanced staffing schedule that meets Office demands seven days a week, 24 hours a day, by understanding work flow volume, understanding employee skill and experience, and considering employee’s needs for Paid Time off
Use standard written and verbal English communication skills, and articulates ideas clearly and professionally to gain support from staff, other Company offices, and government agencies
Any other duties assigned by management
Qualification
Required
Provide outstanding customer service to internal and external customers by supervising the Mortuary Office, Mortuary Office Lead, Mortuary Office Specialists, and the Mortuary Office Filers in accordance with Rose Hills strategic management practices, including General Supervising Standards, Staff Supervision and Development, Scheduling/Staffing, Compliance, Safety, and Budget Expectations
Ensure that all documentation is completed in accordance with state, federal, and company rules and regulations
Supervise the Mortuary Office according to management expectations set forth in the Performance Review process
Maintain high level of customer satisfaction as to it pertains to First Calls, general questions and inquiries, and customer service issues
Comply with state and federal laws, and with established Company rules and regulations by ensuring that documentation to support the disposition of remains are complete, accurate, and filed
Stay updated on changes from Coroners' Offices, state and county health departments, and the death care industry
Assist and empower the team to resolve customer complaints by troubleshooting and taking appropriate action
Ensure a high level of quality control by adhering to standard practices and reporting training opportunities to management
Maintain positive team relationships by leading through personal example, listening to team members, encouraging commitment and loyalty, showing genuine interest in employees, and rewarding high levels of job performance, behavior, and attendance
Support cross-functional departments by communicating regularly and participating in rotating manager on duty weekends
Insure a high level of job performance from each employee by clearly communicating job performance expectations, meeting with employees to insure they are on target, suggesting better ways of performing tasks, providing constructive feedback and positive recognition, and delivering timely performance appraisals
Maintain fair and balanced staffing schedule that meets Office demands seven days a week, 24 hours a day, by understanding work flow volume, understanding employee skill and experience, and considering employee's needs for Paid Time off
Use standard written and verbal English communication skills, and articulates ideas clearly and professionally to gain support from staff, other Company offices, and government agencies
Any other duties assigned by management
Excellent communication and interpersonal skills
Ability to positively and proactively handle customer concerns
High level of initiative, accountability, and sense of ownership
Current CA driver's license and good driving record
Keyboard at 40 wpm
Preferred
Knowledge of Mortuary, Cemetery, and/or supervisory experience
A.A. degree in business or mortuary science, or equivalent
Bilingual English/Chinese and/or English/Spanish or English/Vietnamese
Communicate persuasively with co-workers, management team, customers, government agencies, and doctor's offices to gain cooperation; use persistence, finesse, and tact
Operate Electronic Death Registration System (EDRS)
Knowledge of causes of death and medical coding
MS Office Software
HMIS system
Bilingual a plus
Benefits
Medical
Dental
Vision
Flexible Spending Accounts (health care and dependent care)
Health Savings Account with Company Contribution
Sick Leave
Short-Term Disability
Long-Term Disability
Life Insurance
Voluntary Accidental Death or Dismemberment Insurance
Dependent Life Insurance
SCI 401(k) Retirement Savings Plan with Company match
Employee Assistance Program
Company
Service Corporation International
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services.
Founded in 1962
10001+ employees
H1B Sponsorship
Service Corporation International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.6B2024-09-12Post Ipo Debt· $800M
2021-05-24Post Ipo Debt· $800M
1974-05-14IPO
Leadership Team
John Faulk
Senior Vice President, Revenue and Business Development
Recent News
2025-11-05
Company data provided by crunchbase