TeamViewer · 1 day ago
Customer Success Manager - Hybrid, Clearwater, FL
Clearwater, FL
Full-time
Hybrid
Mid Level
3+ years expTeamViewer is a leading Digital Workplace platform that connects people with technology to improve and automate digital processes. The Customer Success Manager will act as a trusted advisor to customers, ensuring they derive maximum value from TeamViewer's solutions by building relationships, driving product adoption, and securing customer retention and growth.
Cloud ComputingCollaborationMobileSoftware
No H1B
Responsibilities
Serve as the primary point of contact for assigned customers throughout their lifecycle
Build and nurture long-term customer relationships to ensure satisfaction, trust, and loyalty
Drive product adoption by helping customers understand and maximize the value of TeamViewer’s solutions
Monitor customer health, usage, and engagement to proactively address risks and identify opportunities
Lead customer onboarding, training, and enablement to ensure smooth product implementation and usage
Collaborate with Sales, Support, and Product teams to advocate for customer needs and resolve issues quickly
Identify upsell and cross-sell opportunities and partner with Account Managers to expand customer accounts
Deliver regular business reviews and insights to demonstrate ROI and reinforce TeamViewer’s value
Track, analyze, and report on key customer success metrics
Qualification
Required
3+ years of experience in Customer Success, Account Management, or a related customer-facing role (preferably in SaaS or software)
Strong communication, relationship management, and presentation skills
Ability to understand technical concepts and explain them in simple terms
Proven track record of driving customer adoption, retention, and satisfaction
Highly organized with strong problem-solving skills and attention to detail
Ability to analyze customer data to make educated decisions
Collaborative mindset and experience working cross-functionally
Comfortable using CRM and customer success tools (e.g., Salesforce, Planhat, or similar)
Ability to travel up to 20% to customers or TeamViewer office locations. This may include but not required to travel outside of the United States
Benefits
Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy and casual dress code
Company
TeamViewer
TeamViewer is an all-in-one solution for remote access, support, collaboration, and desktop sharing over the Internet.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-09-25IPO
2014-05-07Acquired
2009-01-01Series Unknown
Leadership Team
Oliver Steil
CEO
Alfredo Patron
Executive Vice President – Business Development
Recent News
2026-01-08
MarketScreener
2025-12-24
Biz Bahrain
2025-12-20
Company data provided by crunchbase