Grow Therapy · 20 hours ago
Billing Support Specialist
United States
Full-time
Remote
Entry Level
$24.04/hr - $24.04/hr
1+ years expGrow Therapy is dedicated to enhancing mental healthcare access and quality. The Billing Support Specialist will be responsible for improving billing operations, resolving claim denials, and providing customer support to therapists and clients.
Health CareMedicalMental HealthTherapeutics
Responsibilities
Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat
Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall
Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists
Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy
Qualification
Required
You have one year of experience with insurance across multiple commercial & government payers
You have a strong knowledge of medical terminology, ICD-10/ CPT codes preferable in mental health
You have experience working within Claim MD or Availty verifying benefits, reading EOB's, and are able to comprehensively explain benefits to patients
You have experience working within various payer portals
You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
You love problem solving; you're naturally curious, especially about health tech
Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else
You are successful working independently and remotely, and adapt well to changing priorities and customer needs
You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
You thrive working at a fast-paced startup, and you are excited about contributing to our startup's growth
Preferred
Bonus points if bilingual (Spanish preferably)
Benefits
Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
Financial Wellness: 401(k) program and equity opportunities.
Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
Wellness & Development: Annual stipends to put towards personal & professional growth.
Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
Company
Grow Therapy
Grow Therapy is an online therapy platform reimagining access to high-quality, insurance-covered mental healthcare.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$178MKey Investors
Sequoia CapitalSignalFireVillage Global
2024-04-08Series C· $88M
2022-09-29Series B· $45M
2022-09-29Debt Financing· $30M
Leadership Team
Jake Cooper
CEO & Co-Founder
Alan Ni
Co-Founder and CTO
Recent News
Crain's New York Business
2025-11-11
Behavioral Health Business
2025-11-01
Company data provided by crunchbase