Mattermost · 5 hours ago
New Media & Content Specialist
United States
Full-time
Remote
Entry, Mid Level
$93K/yr - $140K/yr
2+ years expMattermost is a leading collaborative workflow solution provider for critical infrastructure organizations. The New Media & Content Specialist will create and manage impactful content across various channels, focusing on rapid response social media execution to enhance audience engagement and brand awareness.
File SharingInformation ServicesInformation TechnologyMessagingSaaSSoftware
Responsibilities
Create multimedia content including short-form video, graphics, and written posts
Rapidly produce and edit content in response to breaking news, cultural moments, industry developments, and campaign opportunities
Manage production of product enablement content, coordinating with product, design, and content delivery teams
Ensure all content aligns with brand voice, messaging, and governance standards, even under tight timelines
Use insights to refine content strategy, improve response speed, and maximize impact
Monitor social platforms, news cycles, and audience conversations for opportunities requiring immediate engagement
Develop and publish rapid response content to capitalize on timely moments, trends, and announcements
Coordinate with communications, marketing, and leadership teams on approvals and escalation paths for real-time content
Exercise strong editorial judgment to balance speed, relevance, and risk
Publish and distribute content across social media platforms
Optimize content format, timing, and cadence by platform
Support integrated marketing campaigns with timely and adaptive content execution
Monitor comments, direct messages, and mentions in real time
Surface insights, sentiment, and emerging themes to internal stakeholders
Stay current on platform updates, algorithm changes, cultural trends, and emerging formats
Identify moments where rapid response content can advance brand relevance and visibility
Test new tools, workflows, and formats to improve speed, quality, and scalability
Qualification
Required
Hands-on experience managing real-time content across major social platforms including Reddit, LinkedIn, YouTube, and X
Hands-on experience using AI-powered tools for content creation, editing, social listening, trend detection, or performance optimization (e.g., generative writing, video editing, sentiment analysis, or analytics tools)
Exceptional editorial judgment and decision-making under pressure
Strong writing, storytelling, and visual communication skills
Ability to manage multiple priorities and respond quickly in dynamic environments
Collaborative, detail-oriented, and comfortable working cross-functionally
Bachelor's degree in Marketing, Communications, Journalism, or a related field, or equivalent professional experience
2–5 years of experience in digital media, social media, journalism, or campaign-driven environments
Portfolio or examples of digital and real-time content required
Preferred
Experience with video-first and fast-moving platforms preferred
Demonstrated experience producing rapid response or real-time social content is strongly preferred
Company
Mattermost
Mattermost is an open source platform for secure collaboration across the entire software development lifecycle.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$73.5MKey Investors
Y CombinatorRedpointS28 Capital
2019-06-19Series B· $50M
2019-02-05Series A· $20M
2017-02-15Seed· $3.5M
Leadership Team
Ian Tien
CEO and Co-founder
Corey Hulen
Founder and CTO
Recent News
Company data provided by crunchbase