TierPoint · 17 hours ago
Lead Operations Technician
Lenexa, KS, US
Full-time
Onsite
Mid, Senior Level
$25.14/hr - $37.71/hr
3+ years expTierPoint is a company focused on data center operations, and they are seeking a Lead Operations Technician. This role is responsible for overseeing daily operations, maintenance, and performance of the data center's infrastructure, ensuring optimal uptime and reliability while providing leadership and mentorship to the operations team.
Cloud ComputingData CenterInformation ServicesInformation TechnologyIT Infrastructure
Responsibilities
Oversee daily operations of the data center, ensuring maximum uptime and optimal performance
Coordinate and schedule maintenance activities, upgrades, and repairs to minimize service disruptions
Provide remote smart hands support for customer advanced issues/concerns
Assist Data Center Manager with other facility related tasks
Supervise and mentor a team of technicians, providing technical guidance and support
Develop and implement training programs to ensure team members stay current with evolving technologies
Follow Method of Procedures (MOP) for equipment & cabling maintenance
Provide remote hands and eyes support for customer advanced issues/concerns
Monitor and respond to alerts related to power, cooling, and network performance
Conduct routine inspections and preventive maintenance to ensure system reliability
Work with vendors and internal teams to coordinate maintenance and repairs
Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists
Responsible for handling both incoming and outgoing shipments
Diagnose and resolve hardware, connectivity, and environmental issues
Escalate critical incidents to senior engineers or management as needed
Document root cause analysis and follow-up actions for recurring issues
Serve as technical escalation point for other team members
Proactively manage ticket queue for timely request response and completion
Adhere to data center security policies, standard operating procedures, access controls, and compliance requirements
Escort and supervise third-party vendors and visitors when required
Maintain accurate records of equipment changes, incidents, and maintenance activities
Monitory security cameras
Provide security oversight and administration based on company standards through security control program, policies, and procedures
Qualification
Required
Oversee daily operations of the data center, ensuring maximum uptime and optimal performance
Coordinate and schedule maintenance activities, upgrades, and repairs to minimize service disruptions
Provide remote smart hands support for customer advanced issues/concerns
Assist Data Center Manager with other facility related tasks
Supervise and mentor a team of technicians, providing technical guidance and support
Develop and implement training programs to ensure team members stay current with evolving technologies
Follow Method of Procedures (MOP) for equipment & cabling maintenance
Provide remote hands and eyes support for customer advanced issues/concerns
Monitor and respond to alerts related to power, cooling, and network performance
Conduct routine inspections and preventive maintenance to ensure system reliability
Work with vendors and internal teams to coordinate maintenance and repairs
Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists
Responsible for handling both incoming and outgoing shipments
Diagnose and resolve hardware, connectivity, and environmental issues
Escalate critical incidents to senior engineers or management as needed
Document root cause analysis and follow-up actions for recurring issues
Serve as technical escalation point for other team members
Proactively manage ticket queue for timely request response and completion
Adhere to data center security policies, standard operating procedures, access controls, and compliance requirements
Escort and supervise third-party vendors and visitors when required
Maintain accurate records of equipment changes, incidents, and maintenance activities
Monitor security cameras
Provide security oversight and administration based on company standards through security control program, policies, and procedures
Knowledge of TCP/IP, LAN and WAN technology
Previous experience with a ticketing system
Must be able to work around high voltage or mechanical equipment to take readings
Must demonstrate personal motivation and enthusiasm
Previous customer interaction experience
Must have the ability to distinguish low impact from high impact problems with little direction
Able to understand complex solutions and relay effectively to customers
Experience and knowledge of Windows and Linux based servers
Adequate professional experience and knowledge to perform Job Responsibilities
Proficiency in using MS Office Suite and Windows-based computer applications
Preferred
3 + years of working experience in a customer service/help desk environment, cabling integrator, other applicable IT schooling, industry experience
Previous leadership or mentoring experience
Prior experience particularly in the mission critical industry
Company
TierPoint
TierPoint is an enterprise data center company that provides secure, connected IT platform solutions for digital transformation initiatives.
501-1000 employees
H1B Sponsorship
TierPoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$2.37BKey Investors
Apterra Infrastructure CapitalArgo InfrastructureTA Associates
2025-10-23Debt Financing· $240M
2025-07-14Debt Financing· $250M
2025-04-09Debt Financing· $500M
Leadership Team
Mary Meduski
President and CFO
Michael Lagg
Chief Sales Officer
Recent News
2026-01-09
The Morning Call
2025-12-31
Company data provided by crunchbase