UNC Health · 8 hours ago
Supervisor Patient Billing
Rocky Mount, NC
Full-time
Onsite
Senior Level
5+ years expUNC Health is an inclusive organization dedicated to improving the health and well-being of the communities it serves. The Billing Supervisor is responsible for supervising billing and cash operations for patient financial services, assisting staff with complex accounts, and ensuring timely resolution of credit balances.
Addiction TreatmentHealth CareHealth DiagnosticsHospitalNon ProfitWellness
Responsibilities
Supervises and organizes daily activities of billing/follow-up and cash applications staff
Assists billing/follow-up staff with complex billing and reconciliation accounts. Provides guidance on difficult or older accounts by assisting staff to resolve issues
Coordinates the orientation and training of assigned employees. Oversees competency assessment and completion of skills checklists. Collaborates with Manager in determining the continuing education and professional growth needs of the staff. Investigates complaints, errors and other operational or equipment problems and takes corrective action. Participates in the development of employee performance capabilities and provides input into the performance review process for assigned staff
Makes recommendations regarding discipline, if needed. Participates in creating an atmosphere and condition which are conducive to and foster motivation of employees to work at optimal efficiency
Reviews all refunds to ensure balance is a true credit balance. Will review to ensure the credit balance is not related to a balance or transaction that was misapplied
Reviews accounts that are in need of payor escalation
Effectively assesses learning needs of staff and collaborates with staff to provide or coordinate appropriate training education. Routinely provides on the spot in service for assigned staff when minor deficiencies are observed so that problems do not persist or grow worse
Promotes team morale
Ensures staff are meeting established goals related to productivity and quality expectations
Contributes to the professional development of staff, by observing work, tracking performance indicators, answering questions, explaining proper procedures, demonstrating techniques, and intervening as warranted to correct deficiencies or help resolve problems
Continuously assesses employee performance, documenting significant achievement and or deficiencies. Works with Manager on coaching or counseling, as appropriate, to maximize employee capabilities and performance. Encourage staff to regularly establish and work towards individual goals
Perform other duties as assigned
Qualification
Required
High School Diploma or equivalent required
Five years' experience in patient accounting experience in a healthcare setting
Preferred
Bachelor of Science Degree in Business or other related field
Company
UNC Health
Our mission is to improve the health and well-being of North Carolinians and others whom we serve.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Ellington
President UNC Health Care - Network Hospitals and EVP CFO UNC Hospitals at Chapel Hill
Jeff Lindsay
President and Chief Operating Officer
Recent News
2025-09-12
Seattle TechFlash
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