Dupaco Community Credit Union · 23 hours ago
Service Center Representative
Dubuque, IA
Full-time
Onsite
New Grad, Entry Level
$20.85/hr - $20.85/hrDupaco Community Credit Union is a place where your voice is valued and heard, promoting a diverse and inclusive work environment. In the Service Center Representative role, you'll provide exceptional service to members, develop lasting relationships, and receive ongoing training to enhance your communication skills and product knowledge.
Employee BenefitsFinanceFinancial Services
Responsibilities
The welcoming voice of Dupaco on the front lines by delivering joyful experiences and developing lasting relationships with members
Receiving ongoing training, tools, and support to empower you to use your exceptional communication skills to engage and connect with members through various technology channels including: phone, chat, Interactive Teller Machine (ITM), and more
Knowledgeable in a wide variety of Dupaco’s products and services to enrich the lives of our members through evaluating and identifying needs, offering solutions, and educating them about all that we have to offer
Answering a wide variety of questions and resolving unusual or sensitive member situations in an accurate and timely fashion
Collaborating with various departments to ensure our members are receiving the highest quality care possible – we seek to exceed the expectations of our members & team members in every interaction, every time
Qualification
Required
High school diploma or equivalent (i.e. GED)
Strong customer service experience
To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers
Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals
The ability to work Monday through Friday between the hours of 8:00 AM – 6:00 PM, and some Saturdays 8:30 AM - 12:30 PM on a rotational schedule
Preferred
Previous call center experience
Benefits
Generous 401k match
Company
Dupaco Community Credit Union
Dupaco Community Credit Union specializes in financial services & offers insurance, investment, business loans & employee benefit programs.
Founded in 1948
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Dodds
Chief Operating Officer
Lisa Bowers (she/her)
Chief People Officer
Recent News
2023-12-27
Company data provided by crunchbase