American Express · 1 week ago
Vice President, Business Operations
New York, New York, United States
Full-time
Hybrid
Senior Level
$177K/yr - $282K/yrAmerican Express is a longstanding leader in the financial services industry, committed to innovation and customer support. The Vice President of Business Operations will play a crucial role in managing risk and driving transformational initiatives within the Global Merchant & Network Services Product team, ensuring robust operational processes and controls are in place.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Monitor, track, resolve and close Operational Risk Events (OREs), including aged OREs/Past Due Findings, by identifying roadblocks (across operations, technology, etc.) and driving to closure
Define and design operational readiness framework to enhance the GMNS Product Delivery Quality and integrate it into the overall Product Delivery Framework
Management of mandate prioritization to drive alignment and appropriate handoff to the product/tech teams
Partner with Technology to define simpler decision framework for ownership and action planning for incidents, issues and risk management
Coordinate and manage audit interaction for GMNS Product audits and follow up on audit responses
Support control/risk skill development and awareness across GMNS Product by defining and delivering risk skills development training and change programs
Lead and chair monthly GMNS Product Risk Committee Meetings to review and act upon risk metrics and reports
Ensure alignment across teams/functions, including anticipating and resolving 1LOD and 2LOD alignment, Enterprise and Legal Entity alignment
Participate in Control Management Governance working group and Guardian workstreams/PMO to appropriately represent GMNS Product, managing feedback, taking ownership where appropriately and escalating as needed
Champion new processes related to management policies by setting up intake tools, owning review/approval process, communicating best practices and storing required documents
Qualification
Required
Experience leading cross-functional or broad stakeholder teams, driving towards goals in time-sensitive and rapidly changing situations
Decisive self-starter with high degree of accountability and experience operating in ambiguity
Process mindset, with the ability to develop robust processes that meet global and local needs
Strong verbal, written and interpersonal skills to lead, influence and drive consensus among senior leaders from a variety of business groups
Proven experience building and leading diverse, highly engaged, high-performing teams, as well as driving change through the organization
Ability to manage multiple complex items simultaneously
Creative thinker who is passionate about relationship building with an enterprise mindset
Experience working with Product, Technology, Control Management, GCO, Compliance, Risk and/or Internal Audit
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
Founded in 1850
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-25
CB Insights
2026-01-23
2026-01-22
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