Rocket Pest Control · 13 hours ago
Retention Specialist
Tampa, FL 33607, USA
Full-time
Onsite
Entry Level
1+ years expRocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control! The Retention Specialist will provide world class customer service by managing customer cancellations, cancel/move accounts, and customer call backs.
Home Health CareHome ServicesProfessional Services
Responsibilities
Managing cancelled request and past canceled accounts, service transfers, and homeowner changes
Canceled Accounts
Canceled accounts should be contacted at the time of cancellation request but no longer than within 24 hours
Account information (notes, call backs, graphs, retreats, service agreements, etc.) should be in hand and reviewed before making contact
Saving account by creating a needed relationship with the homeowner if they feel this has not been done in the past
Cancel Move Accounts
Obtaining new homeowner information (Saturday paper, county property appraiser, old homeowner, realtor)
Contacting new homeowners by phone, email, or mail
Setting an appointment date for transfer
Obtaining new home information from old homeowner for service at new residence
Call Backs
Every customer who has requested and received a call back should be called to ensure satisfaction and professionalism of our service
A second call should be made in certain cases to ensure satisfaction with the extra service
Explaining in full the current service or services
Will engage customers in conversation to qualify each call, determine sales need and provide information on company products and services following call flow guidelines
Answering any questions the homeowner has about their service and possible other services
Following all standard procedures and protocols in PestPac
Documenting all customer call accurately on customer’s account and forwards to appropriate associate
Aiding or back-up Renewal Specialist by contacting renewal customers with a high propensity to cancel in advance of renewal date
Utilizing diverse communication channels to engage and connect with customers, reaffirming the value proposition and encouraging them to continue their service with Rocket
Additional projects as assigned
Qualification
Required
High School diploma or equivalent
1 or more years of experience in administrative, billing, collections, or customer service
Exceptional written and grammar skills
Excellent verbal communication skills including articulation, customer service and interpersonal skills required
Working knowledge of Microsoft Word, Excel and Outlook required
Reliable transportation to and from work
Ability to calculate basic math
Must be able to pass a seven-year criminal background check
Must be able to pass company drug screen and/or substance abuse testing
Benefits
8 Company-paid Holidays (Full-Time Only)
10 Days of Paid-Time Off (Full-Time Only)
Company-Paid group life insurance (Full-Time Only)
Medical, Dental, and Vision plans (Full-Time Only)
Retirement Plans with Company match including 401k up to 5%
Employee Assistance Programs
Company
Rocket Pest Control
Rocket Pest Control is pest control and exterminations services provider.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-08-18Acquired
Leadership Team
Jeffrey Enck
Chief Operating Officer
Company data provided by crunchbase