Performance Home Medical · 7 hours ago
Customer Service Phone Billing Representative
United States
Full-time
Remote
New Grad, Entry LevelPerformance Home Medical is a leader in providing quality products and services in the healthcare sector. They are seeking a motivated individual to join their Billing Center phone team, responsible for handling billing inquiries, assisting with collections, and maintaining knowledge of insurance guidelines.
Health CareMedicalPersonal HealthTherapeutics
Responsibilities
Answers billing and collection questions for patients, referral sources and coworkers
Works closely with PHM’s billing and collections services for both insurance plans and patient’s private pay balances
Assists PHM’s billing and collections services with denials
Maintains and requests on-going authorizations when required to assure flow of revenue
Maintains a high level of knowledge and understanding of the insurance guidelines for all payers within the PHM designated patient base
Works designated reports to maintain all avenues of reimbursement flow smoothly
Follows insurance plan guidelines as well as State and Federal Regulations
Other duties assigned by manager
Ability to learn quickly
Team player that will contribute for a professional and fun environment to work in
Reliable internet access is required to ensure smooth communication and performance in a remote setting
Prioritize multiple tasks efficiently and independently in a fast-paced environment
Competency in working within a healthcare billing and records system a plus
Answering patient and insurance phone calls with questions regarding invoice and insurance documentation requirements
Troubleshooting patient issues with their account including detailed review of invoices submitted to their insurance companies
Ability to de-escalate situations involving dissatisfied patients
Qualification
Required
Responsible, reliable, detail orientated and can multitask in a fast-paced environment
Good people skills to deal with patients, referral sources, and insurance companies on the phone and internet
Ability to learn quickly
Team player that will contribute for a professional and fun environment to work in
Reliable internet access is required to ensure smooth communication and performance in a remote setting
Prioritize multiple tasks efficiently and independently in a fast-paced environment
Answering patient and insurance phone calls with questions regarding invoice and insurance documentation requirements
Troubleshooting patient issues with their account including detailed review of invoices submitted to their insurance companies
Ability to de-escalate situations involving dissatisfied patients
Preferred
Previous professional experience or educational background in healthcare customer service or intake
A background in medical equipment
Competency in working within a healthcare billing and records system
Benefits
Medical
Dental
Vision
Life
AD&D
401k
EAP
8 paid holidays
More
Company
Performance Home Medical
Performance Home Medical (PHM) is a leading provider of therapies for patients with Obstructive Sleep Apnea, COPD, and other complex respiratory diseases.
Founded in 1993
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$55M2024-11-11Private Equity· $55M
Leadership Team
Larry Mastrovich
Chief Executive Officer
Company data provided by crunchbase