UPMC · 4 hours ago
Patient Services Representative
Pittsburgh, PA
Full-time
Onsite
Entry Level
2+ years expUPMC is seeking a Patient Services Representative who brings professionalism, empathy, and strong communication skills to every patient interaction. This role involves greeting patients, verifying their information, collecting co-pays, and assisting callers with scheduling needs, while managing scheduling tasks to support seamless patient care.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Educate patients about their financial responsibilities and connect them to advocacy resources
Verify insurance benefits online or by phone
Obtain patient or family signatures for treatment and financial consent, following HIPAA rules
Direct phone calls to the appropriate areas or clinical providers
Perform administrative tasks like scanning medical records and faxing
Greet patients warmly and assist with check-in, either through self-arrival technology or at the desk
Collect copayments and other patient payments
Update patient registration information and schedule follow-up appointments
Help patients navigate the healthcare system and provide clear instructions
Take action to resolve service issues and ensure continuity of care
Register patients in the Biometrics program and explain its benefits
Promote and assist with MyUPMC patient portal registration
Perform tasks according to system-wide competencies and behaviors
Carry out other assigned duties as needed
Qualification
Required
Completion of high school graduate or equivalent is required
Preferred
Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred
Two years of experience in a medical / billing / fiscal or customer service function is preferred
Knowledge of medical terminology is preferred
Prior experience with Medipac, Epic, or other health records systems is preferred
Benefits
Free onsite parking
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
President and CEO
Frederick M. Hargett
Chief Financial Officer
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