Uber · 17 hours ago
Customer Support Team Lead, Internal Escalations (Messaging)
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$30.80/hr - $30.80/hrUber is a leading technology company that provides ride-hailing services. They are seeking a Customer Support Team Lead to manage and motivate a team of Customer Support Specialists, ensuring high-quality care and operational efficiency.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Directly lead, motivate, and develop Customer Support Specialists to deliver on operational KPIs within a time-sensitive and demanding environment
Offer guidance and support to your team by being present and approachable on the floor, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
Audit your team's performance through ongoing analysis and use insights to highlight opportunities for improvement, additional training, or further review
Ensure team compliance with company policies, including but not limited to attendance, dress, and behavior; document and escalate issues as required
Create and distribute performance reports to management, senior leadership, and other stakeholders
Act as a Subject Matter Expert (SME)-identify trending issues and guide Customer Support Specialist s do the same in their daily work
Qualification
Required
Supervisory or leadership experience-You have a demonstrated ability to set team goals, drive accountability, develop talent, and stay calm through challenging situations
Maintain a positive, can-do demeanor and encourage others to do the same
Excellent written and verbal communication skills
Excellent interpersonal skills - You establish trust and effective working relationships with internal and external partners
Strong time-management and organizational habits-You prioritize work effectively and drive multiple projects to completion at once
Willingness to work weekends, occasional holidays, and outside a standard 8 to 5 shift schedule
Preferred
Experience managing people in customer support or the service industry, or other high-volume production environments
Bachelor's in Business, Communications, English, or Journalism
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
Founded in 2009
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-25
Hindu Business Line
2026-01-24
2026-01-24
Company data provided by crunchbase