True Sky Federal Credit Union · 12 hours ago
ITM Service Specialist
Oklahoma City, OK, US
Full-time
Onsite
Entry, Mid Level
1+ years expTrue Sky Federal Credit Union is seeking an ITM Service Specialist to provide exceptional, personalized Member service through an interactive teller machine. The role involves developing Member relationships, educating them on ITM usage, providing technical support, and ensuring accurate transaction processing.
BankingCreditFinancial Services
Responsibilities
Greets members with a friendly smile and greeting on ITM Video screen within the prescribed timeframes. Process deposits, withdrawals, loan payments, and other transactions via ITM video interface by verifying Member identity/signatures, securing approval for transactions when appropriate, and ensuring the accuracy of the amounts handled
Provide back up to contact center agents as needed
Process various administrative transactions including, but not limited to, mail payments and deposits. Assist with remote deposit capture and other transactions as needed
Cross-sell credit union products and services. Encourage and advocate the use of technology to meet Member needs
Complete certain account maintenance including, but not limited to, address changes, stop payments, statement/check copy requests, check orders, and account closures
Assist in mitigation of risk and losses to the credit union through the review of account activity and by gathering information required for the completion of CTRs and SARs. Reporting suspected fraud activity to your supervisor immediately
Performs other job related duties as assigned
Qualification
Required
One year to three years of similar or related experience
A high school education or GED
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation
Strong computer skills, ability to multitask: ITM staff will be required to use 2-3 software programs concurrently to complete a transaction
Use general office equipment such as calculators, computers, photocopiers, and scanners
Includes the ability to operate cash counting machines
Basic knowledge of established teller procedures and policies
Understanding of Credit Union operations
Maintains confidentiality related to Credit Union operations and work-related information
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, talk and hear
The employee must occasionally lift and/or move up to 25 pounds
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
While performing the duties of this job, the employee is not exposed to weather conditions
The noise level in the work environment is usually moderate
Company
True Sky Federal Credit Union
True Sky Credit Union has been serving the Oklahoma City metro area since 1946.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Shockley, CUCE, CUDE, SCMS
Chief Lending Officer/Senior Vice President
Toby D. Ragaini, CCE
Chief Strategy Officer (CSO) / Senior Vice President
Recent News
Oklahoma City Free Press
2023-12-25
Oklahoma City Free Press
2023-12-25
Oklahoma.gov Home
2023-12-25
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