Purpose Financial · 9 hours ago
Customer Care Central Sales Specialist (REMOTE)
United States
Full-time
Remote
Entry Level
1+ years expPurpose Financial, Inc. is an innovative consumer financial services company dedicated to promoting financial inclusion. The Customer Care Central Sales Specialist will provide support and service to potential and returning customers, assisting them with the loan application process and ensuring a positive customer experience.
CommunitiesFinancial ServicesProfessional Services
Responsibilities
Ability to listen and discern a customer’s needs or identify an issue – resolve the problem and submit the application
Ability to follow direction/procedures, as well as contribute ideas to improve processes
Maintaining professional attitude and behavior while communicating with customers and co-workers
Ability to type and input necessary data with precision, accuracy, and consistency
Ability to work with a multitude of computer applications/programs to meet goals as required
Ability to work flexible hours during the week which include evenings up to 9:00pm and all-day Saturday (9:00am – 6:00pm), on a rotating schedule
Utilize effective professional approaches when handling special telephone tasks such as: uploading documents, call backs, holds, interruptions, and unintentional disconnects
Apply appropriate communication skills to effectively listen and decipher customer needs/issues, while keeping the conversation on track and closing the deal
Continuously build positive rapport with customers, and ultimately ‘sell’ the Advance America product(s)
Capability to ethically meet and exceed the goals and initiatives; daily, weekly, monthly
Ability to understand, adjust and embrace any new company initiatives and adjust them to the daily workload
Capability to continuously acclimate well with a diversity of duties, personalities, and individuals
Strong verbal communications, problem solving, time management and organizational skills
Characteristics of being dependable and trustworthy
Dynamic attitude to handle tasks as assigned
Understand, adhere to, and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies
Qualification
Required
A high school diploma or GED required
At least one year of contact center experience or bank related work experience is preferred
Prior in-bound call center experience and/or prior customer service experience with heavy phone volume and data entry required
Excellent written and verbal communications skills, aligned with the ability to be able to communicate in person, by phone, and through email
Adaptability and flexibility to changing environment
Comfortable working in a dynamic, high volume, fast-paced environment
Ability to read, write, evaluate, and apply information
Ability to interact professionally and exhibit appropriate social skills
Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products
Ability to develop and maintain business relationships
Ability to work between the hours of 9:00am and 9:00pm EST Mon – Fri and Saturdays 9:00 am – 6:00pm
Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; heavy typing and data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location
Must be eligible to work in the USA and able to pass a background check
Preferred
At least one year of contact center experience or bank related work experience is preferred
Benefits
Competitive Wages
Health/Life Benefits
Health Savings Account plus Employer Seed
401(k) Savings Plan with Company Match
Paid Parental Leave
Company Paid Holidays
Paid Time Off including Volunteer Time
Tuition Reimbursement
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program
Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks
Company
Purpose Financial
Purpose Financial is a consumer financial services company that offers a wide range of financial solutions and credit products.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Cho
Chief Operating Officer
Recent News
Company data provided by crunchbase