EDI Staffing, an EDI Specialists Company · 16 hours ago
Retail Store Application Specialist (POS Analyst)
Morganville, NJ
Full-time
Onsite
Senior Level
5+ years expEDI Staffing is a company specializing in EDI solutions, and they are seeking a Retail Store Application Specialist to ensure the quality and accuracy of system solution deployment for store membership. The role involves onboarding new stores, assisting with point of sale system setups, providing support services, and evaluating opportunities for improved efficiency in store operations.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Identifies and performs specific required setup within co-op applications needed for data loads and integration with multiple store point of sale systems
Assists in the development and maintenance of new store onboarding conversion / implementation plans as required
Performs specific new store onboarding and setup activities as defined as the responsibility of the Retail Store Application Specialist
Advises and assists store personnel with specific point of sale setup needed to accept data integration from co-op application solutions
Advises and assists store personnel with specific point of sale personalization needed to deliver expected customer limits, overrides, discounts, offers, etc
Advises and assist stores with the implementation of new hardware devices such as registers, pin pads, scales, back-office workstations, handheld or mobile devices as currently defined as meeting Client Device Standards
Provides Level 2 support services to all member stores as defined within Level 1 Help Desk procedures
In addition, to following defined escalation procedures to Level 3 and Senior Level management based upon ticket priority and estimated resolution time parameters
Assist Enterprise Application group in collecting demand requests from stores, gathering detail requirements, advocating on behalf of stores within prioritization within project portfolio
In addition to, acting as a liaison between stores and application group throughout the SDLC
Responsible for monitoring and taking necessary corrective action for any data integration between co-op systems and retail store applications
Participates and executes required QA Testing Acceptance for all system changes that impact store operations
In addition, to coordinated extended User Acceptance Testing as needed by a representative sample of store personnel before implementation
Designs communications and/or training determined to be required for any release of new or changed functionality directly impacting any store member
Evaluates opportunities for providing improved efficiency, ease of use, and/or new capabilities desired by store members
Establishes or governs common processes as prescribed by co-op to enable effective delivery of services to store membership
Identifies tasks to be performed by IT Field team to assist stores with requests, training, and/or evaluations on-site during store visits
Assists store members with issue or request resolution with point of sale vendor or service providers when possible
Qualification
Required
Bachelor's degree in MIS, or Computer Science
Industry experience could replace the bachelor's degree, ideally experience in Supermarket industry
5 or more years of experience with Point of Sale Technology
3 or more examples of full implementations of Point of Sale Solutions in a Retail environment
SAP S/4 /PI experience
Retail Grocery POS experience or comparative Consumer Goods Retail experience
Demonstrated ability to gather business requirements and document for application development clearly and concisely
Expert understanding of the integration of Store Organization, Item, Pricing, and Customer/Shopper data into Point of Sale
Familiar with providing second-level support to Store users as part of Service Management, understanding of ITIL standards a plus
Ability to work independently and self-direct the appropriate priorities in a fast-paced environment of multi-tasking
Knowledge of all phases of SDLC and full lifecycle implementations
Demonstrated experience with creating detailed testing scenarios and scripting to be performed to ensure quality implementation
Excellent written and verbal communication skills to effectively interact with store members and colleagues, multi-lingual a plus
Demonstrated ability to diagnose incident root cause and take corrective action to resolve in addition to preventative measures in the future
Experience in setup and maintenance of customer loyalty solutions
Supervise, train, or evaluate team members as need to ensure a high level of performance and productivity within the team
Company
EDI Staffing, an EDI Specialists Company
EDI Staffing is a staffing and recruiting company that provides consultancy and placement services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joseph Gilbody
President/CEO
Manuel DaRosa. CPA
CFO
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