Premier America Credit Union · 7 hours ago
Contact Center Service Specialist - Houston
Houston,TX,US
Full-time
Onsite
Entry Level
$23/hr - $28/hr
2+ years expPremier America Credit Union is seeking a dynamic Contact Center Service Specialist to perform a variety of member services including account management and customer inquiries. The role involves ensuring effective member service functions, resolving issues, and promoting Credit Union products to enhance member experience.
BankingFinancial ServicesNon Profit
Responsibilities
Assumes responsibility for ensuring member service functions are performed in an effective, accurate, professional, and efficient manner according to the Credit Unions’ established policies, standards and security procedures
Represents the Credit Union in a courteous and professional manner
Properly identify members before disclosing account information
Identify member concerns in an effort to expedite resolutions and provide excellent member experience
Educate, promote, and refer the Credit Union’s products and service that meet our member’s financial needs
Answer more complex questions and provide resolution for members and staff
Assist with inbound requests received via other channels such as Live Chat and Chatbot, service events and secured messages as needed
Ensure that all member account information is secured at day end or properly disposed
Perform outbound calls, fax information, assist with new hire team members, mentoring and follow up on members’ requests
Actively and professionally cross-sell the Credit Union’s products and services
Provide advanced understanding of IRA products and services
Qualification
Required
High school graduate or equivalent
General knowledge of credit union policies and procedures
General understanding of credit union products and services
A minimum of (2) two years of experience working in a member/customer facing environment
Experience working with account management and transaction processing software is required
Excellent communications and public relations skills
Ability to use a personal computer and related software applications including Microsoft Word and Excel
Preferred
Experience working in a financial institution call center or branch office strongly preferred
Bi-lingual Spanish skills preferred
Benefits
Competitive pay
Subsidized health care including medical, dental and vision
FSA and HSA
Company-Paid Life and A&D insurance
Discounts on loans (must be a member)
Paid Vacation, Holiday, and Sick time
401k Retirement Saving Plan with a 6% safe harbor employer match
Educational Assistance Program and more!
Company
Premier America Credit Union
Premier America is a credit union that offers online banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Wolkove
Chief Technology Officer
Ernesto Norona
Chief Operating Officer
Company data provided by crunchbase