NEOGOV · 21 hours ago
Senior Manager, Airport Communications Center
Portland 97218, OR
Full-time
Hybrid
Senior Level, Lead/Staff
$116K/yr - $170K/yr
8+ years expThe Port of Portland is hiring a Senior Manager of Airport Communications Center, responsible for providing strategic direction and leadership for the Airport Communications Center (ACC). This role involves overseeing operations, managing staff, and improving public safety and security operations at PDX.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide overall leadership, management, strategic direction, and day-to-day support to staff within the ACC
Responsible for collaborating with IT and the PDX Innovation Director on technology plans and system improvements
Assist ACC Managers and Supervisors with the management of all ACC staff and with addressing system administration issues as they arise
Set the strategic objectives for the continuous improvement of both processes and employee performance; manage the development and maintenance of a comprehensive training and certification program for all staff; address deficiencies and implement disciplinary procedures
Mentor ACC Managers and Supervisors and lead them through strategic issues and continuous process improvement for the overall department and in support of the Aviation Business Plan and Port strategic goals
In alignment with the Aviation Business Plan and the Public Safety & Security Work Plan, maintain high awareness of the latest developments of industry technology, information technology, and organizational design, making recommendations for improvements, updates, and upgrades to all systems within the ACC while ensuring compatibility with existing and planned technologies
For represented staff, promote positive labor-management relations and ensure compliance with labor contracts and Port, Police Department, and Communications Center policy; address contract grievances in a timely manner; assist with labor agreement strategies and negotiation; oversee the hiring process for dispatchers; interact with stakeholders and be a positive liaison for all ACC issues; represent the ACC on Port, local, regional and national working groups at meetings
Qualification
Required
Eight (8) + years of progressively responsible experience in the areas of Emergency Dispatch, Operations Dispatch, or Public Safety
Five (5) + years' mid-level management experience in public safety and operations dispatch; experience as a public safety or operations dispatcher is preferred; or the equivalent combination of education and/or relevant experience
Bachelor's Degree – Business/Public Administration, Criminal Justice/Law Enforcement, Communications, Operations, or Maintenance Management. (Additional experience may substitute for the education qualifications.)
Successful clearance of a pre-employment background check (Red Badge and CJIS)
Driver's License
Pre-employment drug screening
Advanced experience - emergency communications protocols for law enforcement (EMS and Fire)
Advanced experience - Computerized maintenance management systems and theories
Advanced experience - Labor best practices
Advanced experience - Leadership & Team Management
Advanced experience - Budgeting and strategic planning
Preferred
Master's degree preferred
Benefits
Highly-subsidized healthcare plans
Life and accidental death & dismemberment (AD&D) insurance
Short-term and long-term disability coverage
Oregon Public Employees Retirement System (PERS) retirement program
Pre-tax spending accounts
Voluntary term life insurance
Deferred compensation plan
Critical illness and accident insurance policies
Award-winning wellness program
Mental health services
Discounts on local gyms
Pet insurance for companions
Generous vacation time
Sick leave that never expires
8 weeks of paid parental leave
10 paid holidays
Opportunity to convert sick leave to personal leave
Convert vacation leave to either cash, a retirement plan contribution, or a contribution to a Health Savings Account
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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