EY · 6 hours ago
Government and Public Sector - Service Support Desk Analyst
Richmond, VA
Full-time
Hybrid
New Grad, Entry Level
$33K/yr - $54K/yrEY is a globally connected powerhouse of diverse teams aiming to build a better working world. They are seeking a Service Support Desk Analyst to provide technical help desk support and assist clients in resolving issues related to identity verification and card management.
AccountingAdviceBusiness IntelligenceConsultingFinancial ServicesProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide technical help desk support to customers calling the Service Support Desk (i.e., Help Desk) to resolve problems or issues with the IDMS and/or EIWS, as well as troubleshoot connectivity and other user problems related to:
Initiating the chain of trust for identity proofing and providing trusted services to confirm employer sponsorship, binding the applicant to their biometric, and validating the identity source documentation; and HSPD-12 Program and Card Management Support Services
Initializing PIV cards with appropriate software and data elements for the requested identity verification, personalize the cards with the identity credentials of authorized subjects, and deliver the personalized cards to the authorized subject along with appropriate instructions for protection and use
Qualification
Required
Ability to work in a high-demand, fast-paced environment
Excellent verbal, interpersonal, and written communications skills
Able to effectively communicate technical requirements for programs
Team oriented individual who is able to work with multiple sizes of groups or departments, as well as a diverse group of individuals
Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to clients
Willingness to work until the job is done– and commitment to the mission
Strong attention to detail and organization skills
Strong analytical and interpersonal skill
Proficient in windows based software including Word, Excel, Power Point, Visio
Ability to work at every level of the organization, from team members to top level executives
US Citizenship required
Preferred
Clearance: Active DHS clearance
Benefits
Medical and dental coverage
Pension and 401(k) plans
Paid time off options
Flexible vacation policy
Designated EY Paid Holidays
Winter/Summer breaks
Personal/Family Care
Other leaves of absence when needed to support your physical, financial, and emotional well-being
Company
EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets.
Founded in 1989
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Williamson
Chief Operating Officer
Abhishek Sen
Partner
Recent News
2026-01-16
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