American Express · 1 week ago
Senior Product Manager (Amex Digital Labs)
New York, New York, United States
Full-time
Onsite
Mid, Senior Level
$123K/yr - $215K/yr
3+ years expAmerican Express is a company with a long history of innovation and a commitment to customer service. They are seeking a Senior Product Manager to lead the development of new customer products leveraging advances in agentic AI, focusing on identifying customer needs and translating them into actionable product concepts. This role involves collaboration across various teams to refine and validate product opportunities.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Run end-to-end product discovery, translating Card Member needs into clear problem statements, hypotheses, and testable product concepts
Develop and evolve new product concepts that are meaningfully differentiated and built to deliver lasting value for customers and the business
Manage a portfolio of early-stage bets, progressing multiple ideas in parallel through rapid prototyping, experimentation, and validation
Work closely with partners in design, engineering, and decision science to prototype experiences, assess feasibility, and iterate quickly based on learning
Collaborate with Business Units to understand their strategies and ensure the portfolio of concepts supports meaningful business outcomes
Establish success criteria and learning plans for experiments, using customer feedback and data to decide what to advance, refine, or stop
Navigate risk considerations to responsibly test new concepts in market
Package insights, recommendations, and business cases to support decision-making and transitions from experimentation to scale
Qualification
Required
3+ years of experience in product management, product discovery, or new product development roles
Proven ability to lead early-stage product initiatives in ambiguous problem spaces
Strong discovery toolkit, including user research, experimentation, and qualitative and quantitative synthesis
Technical fluency and comfort working hands-on with engineers to explore feasibility and tradeoffs
Comfort getting hands-on with AI tools to develop prototypes and explore ideas quickly, even when solutions are not yet well-defined
Deep customer empathy and experience designing products where trust, transparency, and control are essential
Experience influencing across cross-functional teams without formal authority
Clear communicator who can articulate learnings, tradeoffs, and recommendations succinctly
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-25
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2026-01-22
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