Caterpillar Inc. · 13 hours ago
Principal Digital Deployment Manager, Dynamics 365
Mesa, AZ
Full-time
Onsite
Lead/Staff
$148K/yr - $222K/yrCaterpillar Inc. is a global leader in manufacturing and technology, committed to building sustainable communities. They are seeking a Principal Digital Deployment Manager for Dynamics 365 to lead deployment initiatives for their Dealer ERP Template, ensuring high-quality outcomes through effective team management and Agile practices.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
Responsibilities
Managing the day-to-day activities of existing Caterpillar Deployment consultants and their ongoing Dealer Deployment projects, including overseeing project responsibilities and schedules. Developing contingency plans for potential risks
Organizing and coordinating teams who work on diverse aspects of digital programs around the Caterpillar Dealership
Carry 'Voice of the Dealer' into the Product and Engineering team for future deployment and dealer needs on MS Dynamics 365
Develop existing teams talent and skillsets in MS Dynamics 365 and supporting deployment tools such as Mavim, Leapworks, etc
Serving as an collaborative leader and liaison, developing deep working relationships between Caterpillar Dealers, System Integrators and Caterpillar product and engineering teams
Facilitating meetings and discussions with Caterpillar Dealer and Cat Digital leaders to share continual update and full transparency of status on deployment projects
Lead and mentor existing team members to foster a high-performing Agile culture
Identifying, escalating, and tracking risks, issues and cross-team dependencies so deployment projects run to committed time schedules and expected quality
Managing the Azure DevOps environment to support efficient deployment projects and accurate recording of Caterpillar Dealer Deployment needs for success project completion
Be a strong deployment SME voice in regular product and steering committee meetings and stakeholder events for the Cat Dealer ERP Template
Give strategic leadership to your deployment team and set working priorities
Achieve Enterprise set Deployment targets for each calendar year
Manage team T&E budget
Limited Travel required. (Up to 25% of working time)
Qualification
Required
ERP & Systems Knowledge (MS Dynamics 365 focus)
Hands-on experience with Microsoft Dynamics 365 in a product, process or deployment leadership role
Understanding of ERP configuration, security, and integrations with related systems
Awareness of Microsoft release cycles and ability to assess new features for business value
Knowledge of System product lifecycle management, including adoption and change management
Implementation: Knowledge of how to run applications for organizations, including Caterpillar Dealers; ability to implement application software within an organization and help end-users perform specific tasks (ex: ERP and CRM products)
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment
Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Plans for allocation of resources in line with unit goals, technical and business objectives
IT Program Management: Knowledge of project management with Caterpillar Dealers; ability to plan, organize, monitor and control IT projects using appropriate technical resources. Directs team members in analyzing client requirements in an appropriate manner
IT Project Control and Reporting: Knowledge of project control and reporting; ability to monitor the vital signs of an IT project while managing its progress and delivery schedule
The position typically requires a college or university degree or certification that is equivalent
Proven experience designing and implementing Dynamics 365 Customer Service
Strong understanding of customer service and support operations
Experience with full lifecycle implementations of Dynamics 365, from requirements gathering to deployment
Extensive experience in systems architecture, focused on Microsoft Dynamics 365 implementations
Microsoft Azure: Experience with Azure PaaS and IaaS services, including Azure Functions, Logic Apps, Service Bus, Event Grid, and Azure Data Factory
Power Platform: Proficiency with Power Apps, Power Automate, Power BI, and AI Builder
Integration Technologies: Experience with Azure API Management, Logic Apps, Azure Service Bus, and Azure Integration Services
Data & Analytics: Knowledge of Azure Synapse Analytics, Power BI, and data modeling for Dynamics 365 implementations
DevOps: Experience with Azure DevOps, including source control, pipelines, and ALM practices for Dynamics 365
Security: Knowledge of Microsoft Entra ID (formerly Azure AD), role-based security, and data protection in Dynamics 365 implementations
Excellent interpersonal skills are required in order to deal with sensitive issues, develop others, or influence others inside and outside the department to take specific actions
Preferred
Demonstrate the ability to and experience of building teams, processes and organizational frameworks in relation to ERP and System deployments
Working experience of deploying Microsoft D365 and leveraging Mavim, Leapworks and Walkme
Knowledge of Caterpillar business and dealership operations preferred
Interest in AI transformation
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
Founded in 1925
10001+ employees
H1B Sponsorship
Caterpillar Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (363)
2024 (297)
2023 (261)
2022 (355)
2021 (223)
2020 (145)
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
2026-01-22
Company data provided by crunchbase