Hawaiian Electric · 1 day ago
Reliability & Resilience Engagement Program Manager - Oahu
Hawaii, United States
Full-time
Onsite
Mid, Senior Level
$98K/yr - $125K/yr
7+ years expHawaiian Electric is a leading utility company providing electricity and services to 95 percent of Hawaii's residents. They are seeking a Reliability & Resilience Engagement Program Manager to develop and coordinate community engagement programs focused on reliability and resilience initiatives, particularly in wildfire mitigation and power generation.
Clean EnergyEnergyEnergy Efficiency
Responsibilities
Develops and implements strategic community outreach and engagement plans across service territories (O‘ahu, Maui County, and Hawai‘i Island) aimed at advancing the achievement of Company resilience and reliability goals and facilitating the acceptance of Company initiatives and programs as part of the Wildfire Safety Strategy, including Public Safety Power Shutoffs (PSPS) equipment upgrades, vegetation management, and strategic undergrounding. Plans should incorporate insight gained through building key relationships with residential customers, community leaders, neighborhood boards, and other civic, community, and charitable organizations. Provide community relations leadership and consultation to Company personnel and oversees preparation for meetings, presentations, and materials necessary for public outreach. Evening and/or weekend work will be necessary to ensure successful working relationships within the community
Functions as the Company’s community outreach and engagement lead across service territories for power generation capital projects designed, constructed, and operated by the Company, as part of the Company’s Development Team. Provides community relations direction, consultation, and strategy development for these projects to project personnel and assists in preparation of presentations for project managers across service territories. Conducts outreach and presentations before public groups and agencies in sometimes potentially hostile environments to explain the Company’s position and address sensitive community concerns. Responds to escalated concerns from customers or community members impacted by projects
Leads and coordinates project teams, including engineers, contractors, and suppliers. Engages regularly with communities, internal teams, and external stakeholders to manage project communications and ensure alignment. Ensures compliance with safety standards, regulatory requirements, and Company policies. Maintains project daily records and prepares incident and other project reports to maximize overall performance of the work group. Schedules and attends project meetings. Manages project costs, ensuring projects stay within budget and identifying cost-saving opportunities
Apprise, inform, and educate Company management and employees about customer and community concerns that may impact operations to assure that the Company is fully aware of the environment in which it is operating and doing business. Solicit, monitor, and assess customer and community issues, community newsletters and other communications to track community sentiment and feeling. Also provides community relations support and training to employees and contractors to ensure awareness and sensitivity to customer and community member needs
Participates in Company emergency response activities as assigned (on standby 24 hours a day, 7 days a week), with a focus on PSPS Incident Management, including any activities required to prepare for such emergency response
Collaborates with Government Relations on critical issues being discussed with public and elected officials, including state and local agencies. Conducts research as needed to assist with responding to inquiries from federal, state, and county elected officials and government agencies. Works closely with Corporate Communications and Government Relations on external communications
Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response
Qualification
Required
Expert knowledge of Company operations
Working knowledge of utility industry operations (specifically transmission and distribution, power supply, and system operation project management)
Working familiarity with varying communities the Company serves, and the issues facing it and the industry
Working knowledge of key community organizations and business in general
Working knowledge of federal, state, economic, business, and political climates
Demonstrated knowledge of communications and information dissemination techniques
Working understanding of the ways people communicate, listen, learn, and react
Working knowledge of personal computers and related software applications such as spreadsheets, word-processing, etc
Working knowledge of budgeting and forecasting processes
Sound understanding of individual, group, and organizational behavior
Leadership skills and ability to work with a variety of individuals dealing with sensitive, difficult or confrontational issues and hostile environments
Strong interpersonal skills to influence and persuade various groups or individuals
Demonstrated ability to develop and maintain strong positive relationships with community and government personnel
Demonstrated ability to work independently, remain flexible in a demanding work environment, handle multiple tasks concurrently, and adapt to rapidly changing priorities
Demonstrated ability to work well with people at all levels and from diverse departments in the company
Ability to handle difficult or sensitive challenges while using tact, courtesy, and discretion
Excellent understanding of the value of community relations to the success of an organization
Excellent written and verbal communications, presentation and facilitation skills
Analytical and conceptual skills to assess issues, to recommend proper actions and to coordinate/follow through on implementation of details
Ability to take financial, statistical, and other highly technical information and accurately simplify for broad consumption
Able to maintain a flexible schedule including evening and weekend work in the community across service territories to ensure success
Established reputation for personal credibility and possessing high ethical values and conduct
Working knowledge of SafeStart principles and best practices to achieve a safe workplace environment
Extensive years (7 or more years) experience in active community outreach and engagement, public affairs or problem-resolution experience
Several years (5 or more years) of Company service is desirable, specifically experience in projects involving overhead, underground, and/or substation electrical facilities
Experience in providing testimony and fielding questions at public hearings and community meetings
Has a positive background and work history reflecting success in the communities likely to be focused on within the scope of the job
Preferred
Few (1-2) years of related work experience in a team lead capacity or equivalent preferred
Company
Hawaiian Electric
Hawaiian Electric delivers clean and secure energy solutions by using renewable and sustainable resources that is cost-effective.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-01-14IPO
Leadership Team
S
Shelee Kimura
President and CEO
Recent News
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2026-01-21
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2025-11-08
2025-11-08
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