Caminar, Inc. · 8 hours ago
EHR Specialist II
San Mateo, California
Full-time
Onsite
Entry, Mid Level
$75K/yr - $87K/yr
2+ years expCaminar, Inc. is a leading behavioral health organization that supports thousands of youths and adults across multiple counties in Northern California. The EHR Specialist II will collaborate with the IT Director to sustain the ongoing operation of the Electronic Health Record, manage user profiles, and provide ongoing support regarding EHR software issues.
Health CareNon ProfitRehabilitationWellness
Responsibilities
Set up New Hire EHR profiles and manage user changes:
Set up LMS courses
Set up user profiles in OQ Analyst
Set up Credible profiles in Caminar and TRN domains
Manage and track user Credentialing profiles
Determine LMS course completions and give access to the Caminar domain
Manage User Terminations and LOA:
Remove EHR access to Caminar and TRN domains
Remove user profiles in OQ Analyst
Remove user from Vivantio
Manage Medical User’s Needs:
ERx token set up and renewal
ELab set up and problem resolutions
Form Development and Documentation:
Contributes to the design and maintenance of forms
Collaborates in the development of User Guides, Knowledge Base articles and training materials
Create and revise reports and forms for Clinical Staff, Administrative Staff, and the Management team utilizing EHR reporting tools
Create and revise County and Agency forms that meet County specifications and agency requirements
Task Ticket Resolution:
Provide ongoing support to staff regarding issues/concerns with the EHR software, including processing user requests through EHR ticketing system, and user account maintenance
Meet deadlines and effectively prioritize projects and objectives for self and staff by meeting Service Level Agreements contained within Vivantio ticketing system
Coordinate with Credible to resolve software issues
General:
Attends training events and staff meetings as assigned
Manage Client Portal development and use
Become a subject matter expert on all aspects of the EHR and how it can be leveraged by staff
Work with the EHR Manager to develop and maintain administrative and clinical workflows
Become familiar with regional workflows in order to provide company-wide support
Provide ad-hoc training when necessary
Actively participate in EHR related projects
Attend Credible User Group meetings
Run monthly QA and Credential Attachment reports. Coordinated resolutions with team leads
Collaborate with Clinical Supervisors and staff to continuously improve processes that utilize the EHR system
Ensure that the EHR works in accordance with State and County regulations
Qualification
Required
Must have excellent computer skills, including extensive work with Microsoft Office (Word, Excel, Publisher, et cetera)
Minimum: 2 years of hands-on EHR experience
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
Customer Service—the individual manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service
Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings
Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans
Adaptability—the individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays or unexpected events
Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance
Safety and security—the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly
Must be able to work independently
Must be able to interact with non-computer personnel as a trainer
Must be a dynamic self-starter with demonstrated ability to work independently on special projects
Experience in health services administration or non-profit environment is helpful
Knowledge of clinical workflows, county requirements and MediCal regulations is a plus
Proficiency with SQL Server Management Studio (SSMS) for database administration, queries, and troubleshooting
Ability to configure, maintain, and optimize SQL Server databases to support organizational systems
Knowledge of writing, modifying, and analyzing SQL queries to extract and report on data
Willingness to learn new technologies, systems, and processes, and apply them effectively in the work environment
Ability to adapt quickly to technical challenges, showing initiative in gaining new technical skills
Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices
This position may require limited, occasional, or frequent driving. If required, a valid California driver's license, a reliable personal vehicle, and current personal auto insurance is required by law
Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies
If applicable, a personal cell phone with reliable service and a data plan to use for business purposes
May be required to obtain and maintain First Aid and CPR certification
Benefits
Medical, Dental, and Vision
Flexible Spending Account
Employee Wellness Program
Life, Long-term Disability, and AD&D Insurance
Paid Time Off
401(K) Retirement Savings Plan
Commuter Benefits
Employee Assistance Program
Company
Caminar, Inc.
Caminar is a leading behavioral health organization that supported 41,000 youths and adults across seven counties in Northern California and the San Francisco Bay Area last year.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
M
Mark Cloutier
Chief Executive Officer
Company data provided by crunchbase