Marriott International · 7 hours ago
flex Senior Manager, Performance Accountability (Platforms)
Bethesda, MD
Full-time
Hybrid
Senior Level
$53.07/hr - $73.65/hr
5+ years expMarriott International is the world’s largest hotel company, and they are seeking a Senior Manager for Performance Accountability within their Global Operations team. This role involves leading projects that enhance guest experiences through the implementation of various Performance Accountability tools and platforms.
LeisureTourismTravel
Responsibilities
Providing project leadership for department initiatives that drive adoption and knowledge of the suite of Performance Accountability tools and resources that help properties and above-property leaders improve the guest experience. Examples of Performance Accountability tools and resources are: QPower platform, MI Health Check platform (TrueView), and improvement-focused tools, job aids, methodology, and webinars
Providing project management and support to enable ongoing platforms maintenance and enhancements to QPower and MI Health Check platform. This support includes managing stakeholders, deadlines, and the testing of platform updates
Leads Performance Accountability projects and initiatives aimed at enabling property and above-property leaders with tools and platforms that help them drive the guest experience. Examples of Performance Accountability tools and resources are: QPower platform, MI Health Check platform (TrueView), improvement-focused workbooks, methodology, and webinars, etc
Leads the execution and oversight of enhancements to the QPower platform or MI Health Check platform (TrueView). Executes detailed platform testing for usability, accuracy, and completeness. Supports communication and remediation with appropriate vendor stakeholders
Supports communication and remediation with appropriate vendor and stakeholders
Identifies trends in customer feedback and opportunities for product enhancements
Manages design and implementation of some enhancements and oversees several processes related to day-to-day functioning of platforms
Communicates to end users (property and above-property) on how to use Performance Accountability platforms (example: assisting with facilitation of webinars on topics related to quality improvement, development of materials/logistics planning for conferences, etc.)
Provides customer support for QPower, and MI Health Check platform users by answering customer questions and/or providing inbound/outbound support and training for users as needed
Support department’s communication efforts when new processes or programs are developed, such as assisting with execution of communication plans, updates to Marriot Global Source (company intranet), etc
Utilizes Performance Accountability data to drive insights and fact-based decision making for stakeholders
Translates Performance Accountability data into a compelling story that can be shared with continent, area, and senior leadership for decision making, using strong written and verbal communication skills
Qualification
Required
4-year bachelor's degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major or equivalent years of experience
5+ years professional experience in Operations, Quality Improvement, Consulting, or related professional area
Strong analytical and problem-solving skills, including strong attention to detail
Very strong project management and communication (verbal and written) skills
High proficiency in Excel, PowerPoint, MS Office suite of products
Preferred
Experience with Marriott's data reporting platforms and, preferably, with Tableau or other platforms for data visualization
Experience in driving guest experience scores in a property or above-property role within the hospitality industry
Experience leading projects with cross-functional, or matrixed teams
Ability to meet deadlines in collaboration with stakeholders at all levels in the organization, including senior level audiences
Proven ability to effectively prioritize and execute tasks in a high-pressure environment within budgets and timelines
Benefits
401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts
Coverage for medical
Dental
Vision
Health care flexible spending account
Dependent care flexible spending account
Life insurance
Disability insurance
Accident insurance
Adoption expense reimbursements
Paid parental leave
Paid sick leave
0.0384 PTO balance for every hour worked
Minimum of 9 holidays annually
Company
Marriott International
Marriott International, Inc.
10001+ employees
H1B Sponsorship
Marriott International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (84)
2023 (97)
2022 (77)
2021 (37)
2020 (58)
Funding
Current Stage
Late StageLeadership Team
Anthony Capuano
Chief Executive Officer
Naveen Manga
Global Chief Technology Officer
Recent News
IndiaTimes
2025-11-12
2025-11-09
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