Taylor Corporation · 2 hours ago
Customer Service Representative
Dayton, OH
Full-time
Onsite
Mid LevelTaylor Corporation is a dynamic, diversified company with big plans for the future. They are seeking a Customer Service Representative to deliver exceptional customer service and support, handle complex inquiries, and mentor junior staff.
Media and EntertainmentPublic Relations
Responsibilities
Respond to customer inquiries via phone, email, and chat with professionalism and expertise
Resolve complex issues and provide solutions in a timely manner, ensuring customer satisfaction
Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems
Understand the specifications of each order to ensure smooth internal processing
Adherence to customer expected response times
Process orders, returns, and exchanges, while ensuring compliance with company policies
Maintain accurate records of customer interactions and transactions in the CRM system
Collaborate with cross-functional teams to address customer needs and enhance service delivery
Analyze customer feedback and identify trends to improve processes and service quality
Stay informed about product updates, industry trends, and best practices to enhance service effectiveness
Qualification
Required
Must have some experience in the field or in a related area
Exceptional communication skills, both verbal and written, with a strong ability to convey information clearly
Proven problem-solving skills and the ability to think critically in high-pressure situations
Proficient in using customer service software, Microsoft Office and CRM systems
Ability to sit for extended periods while working on a computer
Benefits
Benefits Start Day 1
DailyPay
Comprehensive benefit package including several health plans to choose from
Dental
Vision
Wellness programs
Life and disability coverage
Flexible spending accounts
Health savings accounts
401(k) plan with company match
Paid time off (PTO)
64 hours of annual holiday pay
Company
Taylor Corporation
Taylor provides a diverse set of products, services and technologies to power the potential of the world’s leading brands.
Founded in 1975
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Charles Whitaker
Chief Executive Officer
Jonathon Green
CEO, Bleckley Memorial Hospital
Recent News
2025-10-29
Business Insider
2025-05-16
Business Journals
2024-04-01
Company data provided by crunchbase