Software Resources · 12 hours ago
Principal Analyst I - Customer Identity Access Management
Westerville, OH
Contract
Hybrid
Lead/Staff
8+ years expSoftware Resources, Inc. is a staffing partner specializing in Technology, Finance, and Accounting placements. They are seeking a Principal Analyst I - Customer Identity Access Management to manage day-to-day operations of the CIAM platform, ensuring compliance with policies related to user and application management while driving CIAM capabilities that support the bank's digital strategy.
Human ResourcesRoboticsSoftwareStaffing Agency
Responsibilities
Collaborate with business partners and stakeholders to gather, analyze, and document business requirements aligned with strategic goals and regulatory standards
Act as the Subject Matter Expert for CIAM systems, providing guidance on solution design, configuration, and process improvements
Translate business needs into detailed system requirements, user stories, acceptance criteria, and technical documentation to support effective development and testing
Support the entire solution delivery lifecycle, including requirements gathering, process mapping, documentation, testing, deployment, and post-launch support
Manage and maintain accurate documentation for CIAM applications, ensuring accessibility for business and technical teams
Oversee application configuration changes, ensuring adherence to SDLC and Change Management protocols
Coordinate with internal IT teams, external vendors, and implementation partners to resolve issues and deliver integrated CIAM solutions
Monitor application performance, facilitate incident and problem management, and conduct Root Cause Analysis to drive issue resolution
Qualification
Required
8+ years of related experience
Bachelor's degree in a related field required
Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Advanced to expert in process and data analysis within one or two domains or functional areas with deep critical thinking skills
Experience working as an SME across one or two domains or functional areas
Advanced speaking and writing communication skills
Demonstrated expertise in the implementation of CIAM or IAM solutions, including integration of external platforms and overseeing end-to-end deployment
Proven ability to translate complex business needs into comprehensive system requirements and articulate application configurations that meet both operational and regulatory standards
Experience in administering user lifecycle processes, including onboarding, offboarding, and access reviews
Familiar with application onboarding and policy enforcement for identity and access
Skilled in maintaining compliance with organizational policies and regulatory security standards
Capable of using CIAM platform tools and portals to manage configurations, monitor logs, and handle support issues
Strong documentation and process adherence abilities
Excellent communication skills, with experience collaborating effectively across all levels of internal teams (business units, IT operations, etc.) and with external vendors, sales representatives, technology partners, and implementation consultants
Deep understanding and hands-on application of Software Development Life Cycle (SDLC) methodologies and change management protocols
Demonstrated experience with problem and incident management processes, including leading Root Cause Analysis and resolving high-impact issues
Strong knowledge of data integrity, security, and privacy best practices, with a focus on maintaining high standards across banking platforms
Advanced proficiency in collaboration and workstream management tools, such as Azure DevOps (ADO) and Confluence, for project coordination, tracking, and documentation
Excellent skills in problem recognition, attention to detail, prioritization, and proactively driving process improvements
Hands-on experience with Agile methodologies, including adapting to evolving requirements and supporting iterative development cycles
Preferred
Previous leadership experience preferred
Advanced knowledge of general Financial Services or Banking is preferred
Benefits
Medical
Dental
Vision coverage
A 401(k) with company match
Short-term disability
Life insurance with AD&D
Company
Software Resources
Software Resources is a staffing and recruiting company specializing in IT and human resource services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tammy Giaimo
CEO
Recent News
Business Journals
2023-06-12
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