Monterey Plaza Hotel & Spa · 22 hours ago
Assistant Front Office Manager
Monterey, CA
Full-time
Onsite
Mid Level
$75K/yr - $85K/yr
3+ years expMonterey Plaza Hotel & Spa is a luxury property within the Woodside Hotel Group collection, seeking an Assistant Front Office Manager. The role involves supervising the accounting staff, monitoring accounting procedures, and ensuring compliance with hotel protocols while providing exceptional guest service.
Leisure
Responsibilities
Hires, develops, trains and manages direct reports. Creates schedules, provides consistent feedback with respect to hotel standards, and conducts performance evaluations according to hotel guidelines. Ensures staff meets or exceeds customer service satisfaction goals
Completes critical administrative responsibilities. For example, is responsible for overseeing, controlling, and amending as required, the scheduling, payroll, and accounting issues, and managing expenses to budget
Promotes and maintains adherence to Accounting and Payroll policies and procedures among staff; including adherence to, and correct management of, all meal and rest break policies and time-keeping procedures. Completes and conducts timely personnel performance evaluations
Listens to, and effectively resolves, associate concerns in an expeditious and professional manner according to hotel and departmental standards and best practices such as those communicated via the Monterey Plaza’s, Associate Handbook. Serves to maintain an Issue-Free Workplace. Consults with the Human Resources department as needed
Trains accounting staff in specific areas as well as supervise their transactions and oversee training programs to ensure proper cross-training exists within the department’s various clerical functions
Confirms the departmental Standard Operating Procedures (“SOPs”) are current, maintained as such, and utilized. Sets a positive tone and is a role model for the staff. Ensures guest interactions are handled to a 4-star level as it relates to service in both internal and external communications. Monitors guest comments against subordinate’s performance
Maintains assets, minimizing outstanding receivables and investment inventories. Prepares or oversees preparation of Asset/Liability monthly reconciliations. Assists with inventories and approves Purchase Orders up to an pre-authorized dollar limit
Aids in developing and maintaining controls in all departments. Implements and supports property operating policies and procedures with all departments
Aids in the preparation of accurate and timely monthly financial statements. Assists with the dissemination of financial statements to Ownership, Management Company, and Department Heads
Represents the department at Department Head and Pre-cons and other meetings in order to communicate business status with others and to stay informed regarding hotel concerns
Participates in the hotel’s Manager on Duty (MOD) program
Continuously interacts with all other departments of hotel, focusing on optimum problem solving at all times. Works cooperatively and in coordination with all other hotel departments and third-parties to deliver exceptional guest service according to the Monterey Plaza’s Forbes 4-Star standard
Observes all safety protocols and holds others accountable to hotel and departmental safety standards and procedures. Promotes safe work practices and ensures compliance with hotel standards and preventative measures
Completes other duties and special projects as assigned
Analyzes and reconciles general ledger accounts. Assists with the preparation of the Annual Budget. Prepares month-end closing financial statements and other financial reports as required
Maintains all accounting files, contracts, leases, and other legal and financial records. Inventories and arranges for off-site storage of these records and document handling as permitted by law
May be called upon to act as the back-up to the Paymaster in the event of an emergency
All other duties as required
Qualification
Required
Thorough knowledge of accounting/hotel operations, purchasing and MIS functions
Knowledge of budgeting and generally accepted accounting principles
Ability to maintain technical competence in accounting, tax matters and emerging hotel industry innovations
Ability to direct and coordinate accounting functions; ability to communicate verbally and in writing in English
Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results
Ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others
Ability to manage by example
Exceptional oral communication skills to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel
Ability to perform mathematical operations with units of measure including, but, not limited to percentages, dollars, cents, feet, inches, cups, pounds and ounces
Ability to create, implement and monitor hotel and staff goals, strategies and policies
Ability to converse calmly with irate guests, superiors and subordinates in sometimes intense emotional situations
Ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data
Ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual 'interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, governmental regulations, operating and maintenance instructions, and procedure manuals
Ability to write reports, business correspondence and procedure manuals
Ability to speak effectively before groups of customers, associates of organization, associates and the general public and to optimally present information and respond to questions
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
Ability to apply concepts of basic algebra and geometry
High School Diploma or GED and three years equivalent work experience is required
Working knowledge of GAAP and MS Office programs such as Excel, Word, and Outlook, in addition to 10-key by touch and excellent accounting, mathematical, and financial skills
Strong supervisory skills are also needed
Preferred
Certified Public Accountant designation desired
Company
Monterey Plaza Hotel & Spa
Monterey Plaza Hotel & Spa is a hospitality company offering hotel and spa services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase