Curana Health · 2 hours ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry LevelCurana Health is a national leader in value-based care focused on improving the health and dignity of older adults. The Customer Service Representative serves as a key point of contact for patients, assisting with billing and insurance inquiries while ensuring a positive patient experience through effective communication and support.
Hospital & Health Care
Responsibilities
Serve as a friendly and knowledgeable first point of contact for patients, handling inbound and outbound calls to answer questions about balances, coverage, and billing
Update and maintain accurate patient demographic and insurance information in our systems
Document call details clearly to ensure seamless follow-up and continuity of care
Verify insurance information and support claims submission
Process patient payments over the phone with accuracy and care
Educate patients on deductibles, co-pays, and other financial responsibilities in a clear, compassionate way
Deliver every interaction with professionalism, patience, and empathy
Support additional tasks as needed to help the team and organization succeed
Other duties as assigned
Qualification
Required
High school diploma or equivalent required
Strong verbal communication and listening skills
Ability to manage multiple tasks and prioritize effectively
High ethical standards and commitment to confidentiality
Patient-focused, professional, and courteous approach
Other duties as assigned
Company
Curana Health
A national leader in value-based care, Curana Health is on a mission to improve the health, happiness, and dignity of older adults across the country.
Founded in 2021
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Arnds
Chief People Officer
Darryl Landahl
Chief Legal Officer
Recent News
2023-09-11
Business Journals
2023-05-16
Company data provided by crunchbase