Uber · 6 hours ago
Staff Software Engineer - Backend / AI
Sunnyvale, CA
Full-time
Onsite
Lead/Staff
$232K/yr - $258K/yrUber is seeking a strong and passionate software engineer to join their Conversational Assistants team, which focuses on delivering automated chatbots to enhance customer experience. The role involves creating scalable and reliable chatbots, leading migrations to GenAI models, and collaborating with various engineering teams to implement changes for state-of-the-art support experiences.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Creating scalable, reliable, manageable chatbots that deliver on conversational requirements at Uber
Owning customer facing chatbots that impact the support experience of millions of customers
Leading the NLP based chatbot to GenAI based chatbot migrations
Augmenting existing GenAI chatbots with new features and capabilities
Identifying required changes across Uber's engineering ecosystem
Collaborating with engineering teams, driving consensus, implementing extensible, maintainable changes required to build state-of-the-art support experiences
Qualification
Required
Bachelors Degree, or above, in Comp Science or related field
Scalable system architecture design with deep expertise in building generative AI systems
Production-quality services, deployment, monitoring, and reliability
Microservice designs, gRPC or REST API development
Ability to decompose complex business problems into clean, extensible, performant services and systems
Logging, monitoring, performance troubleshooting and tuning experience
Excellent problem-solving skills and the ability to work in a collaborative team environment
Comfortable in navigating multi-disciplinary teams with respect
Focus on code quality in terms of coverage, code reviews
Excellent technical writing skills to communicate design, requirements, flows, architecture
Fluent in one of these programming languages: Golang, Scala, Java
Comfortable in one of these scripting languages: Javascript, python
Solid understanding of algorithms, data structures, and software design principles
Experience with version control systems such as Git
Preferred
Experience with building conversational assistants
Dialog management systems like Google Dialogflow, Amazon Alexa
Familiarity with large scale distributed systems like Kafka and cloud platforms like AWS, GCP, or Azure
Familiarity with communication channel interfaces eg: WhatsApp, SMS, slack
Benefits
You will be eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
You will also be eligible for various benefits.
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
Founded in 2009
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-25
Hindu Business Line
2026-01-24
2026-01-24
Company data provided by crunchbase