Finance of America · 11 hours ago
Loan Administration Specialist
Conshohocken, Pennsylvania, United States
Full-time
Onsite
Mid Level
3+ years expFinance of America helps homeowners 55+ access the equity they’ve built while staying in full control of their home and their financial future. The Loan Administration Specialist is responsible for executing transaction-level reviews, loss analysis, and valuation monitoring across the reverse mortgage servicing portfolio, while partnering with management to identify loss drivers and improve recoveries.
BankingFinancial ServicesLending
Responsibilities
Executes transaction exception reviews triggered by exception logic within FAR Loan Management system, identifying potential incidents, aligning transaction codes with HERMIT and capturing borrower recoverability and HUD claimability
Performs transaction-level loss analysis reviews of HECM claims to identify losses, root causes, and recovery opportunities
Assists in tracking loss trends across the servicing portfolio and projecting financial impacts for senior leadership
Supports loss mitigation analytics and governance, including tracking potential incidents identified through transaction-level reviews, escalating exposure to management, and contributing to meetings that evaluate mitigation strategies
Monitors property valuations across the servicing portfolio, reviewing appraisal and BPO exceptions that result in high-variance outcomes impacting loss severity, decisioning, and recoveries
Utilizes valuation benchmarks to monitor local market trends and track valuation factors for loss analysis
Reviews property valuation exceptions with a focus on property preservation and risk analysis
Follows key performance indicators (KPIs) in coordination with management
Monitors monthly performance exception/issue reporting for the subservicer
Ensures deliverables for internal business projects by providing timely and accurate updates to stakeholders
Remains abreast of industry trends, products, technologies, best practices, and standards of conduct
Mentors and trains peers and vendors as assigned
Follows written risk and compliance policies and procedures for business activities
Performs other duties as assigned
Qualification
Required
Minimum 3 years of experience in the mortgage servicing industry (e.g. call center, default, foreclosure, bankruptcy, real estate owned (REO), and/or vendor management. Experience with reverse mortgages would be ideal
Strong knowledge and understanding of mortgage industry as it relates to one or more of the following areas: Claims, default, complaints management, borrower experience journey, reverse, forward and commercial products
Open communication, teamwork, and high performance
Strong interpersonal skills and must be a team player
Analytical, critical thinking, and problem-solving skills with a customer service orientation
Sound Microsoft Office experience (i.e. Excel, Word, Outlook) and adapting to new technologies and applications while navigating multiple screens
Bachelor's Degree or comparable qualifications
Business, Finance, or equivalent field
Preferred
Demonstrated experience working with cross-functional leadership is preferred
Experience with GSE agency guidelines, CFPB regulations and FHA/HUD requirements is preferred
Benefits
Health
Dental
Vision
Life insurance
Paid time-off benefits
Flexible spending account
401(k) with employer match
ESPP
Company
Finance of America
Finance of America offers innovative retirement financing solutions that are reshaping what financial security and flexibility look like for the modern retiree.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$300MKey Investors
Blue OwlBlackstone Tactical Opportunities
2025-12-11Post Ipo Equity· $50M
2021-04-05Post Ipo Equity· $250M
2021-04-05IPO
Leadership Team
Angela Tribelli
Chief Marketing Officer
Recent News
2026-01-07
2025-12-15
Company data provided by crunchbase