The 20 MSP · 16 hours ago
System Administrator
Troy, MI
Full-time
Onsite
Mid Level
4+ years expThe 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We’re looking for a System Administrator who thrives on solving complex challenges while ensuring systems run seamlessly and supporting both internal teams and client environments.
Business DevelopmentCyber SecurityInformation ServicesInformation TechnologyMarketing
Responsibilities
Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, workstations and networking equipment
Install and upgrade computer components and software
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Provide documentation and technical specifications to Project Team and Manager for planning/implementing of new or upgrades to IT infrastructure (hardware or software)
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Travel onsite to client locations as necessary to provide hands-on technical support, troubleshoot issues, and implement solutions to ensure continuity of services
Qualification
Required
Support for Microsoft technologies, including Windows Servers (FSMO, DNS, DHCP, etc.)
Active Directory and Azure AD
Microsoft 365 administration, including Exchange, SharePoint, OneDrive, and Teams Online
Intune management
Virtualization technologies, including VMware and Hyper-V
Firewall management and troubleshooting
Knowledge and experience with complex networking environments
Deep understanding of Active Directory, Group Policy, and file sharing
Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
4-6 years of IT administration experience
System administration and IT certifications in Microsoft, or other network related fields are a plus
Working knowledge of virtualization, VMWare, Hyper-V, or equivalent
Strong knowledge of systems and networking software, hardware, and networking protocols
Experience with scripting and automation tools
A proven track record of developing and implementing IT strategy and plans
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
Preferred
Experience with all modern operating systems
Experience with documentation platforms such as IT Glue
Experience with Kaseya BMS and VSA
Company
The 20 MSP
The 20 MSP specializes in MSP Business Development, providing MSP Consulting and MSP Network Support.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Conkle
CEO & Founder
Recent News
Morningstar.com
2025-11-04
Company data provided by crunchbase