Symetra · 3 weeks ago
Account Manager, Stop Loss - Eastern US - Remote
United States
Full-time
Remote
Mid Level
$32.80/hr - $54.64/hr
3+ years expSymetra is a national financial services company dedicated to helping people achieve their financial goals. The Account Manager, Stop Loss is responsible for delivering high-quality, proactive service to existing and new accounts while supporting overall business goals, ensuring a consistent and positive client experience throughout the lifecycle of an account.
Financial ServicesHealth InsuranceInsuranceLife Insurance
No H1B
Responsibilities
Serve as the primary service contact for assigned accounts, delivering proactive and responsive account management through scheduled calls, emails, conference calls, and webinars
Manage day-to-day service needs, including monitoring claim reporting requirements, premium remittances, and ensuring accurate and timely uploads into the Employer Excess Loss platform
Respond to client and broker inquiries with accuracy and professionalism, anticipating potential issues and addressing concerns to ensure positive outcomes
Lead and coordinate the renewal process in collaboration with Regional Sales Managers, Underwriting, and broker partners, with a focus on retention and long-term client satisfaction
Guide new clients through onboarding and account installation from point of sale through contract delivery, including orientation and demonstrations of the Group Online (GO) portal and other value-added programs
Partner closely with the RFP Analyst team to ensure a smooth, consistent experience during the quoting process for internal and external stakeholders
Act as a resource and mentor to RFP Analysts by sharing broker knowledge, account insights, and best practices for building strong client relationships
Collaborate with internal teams on special projects and service-related initiatives, including process improvements and post-implementation reviews
Qualification
Required
High School diploma required
Bachelor's degree or equivalent work experience required
3-5 years' experience in group insurance account management
Strong written and verbal communication skills
Demonstrated digital literacy and attention to detail
Preferred
Stop Loss experience strongly preferred
Professional certifications or designations appropriate and relevant for this role preferred
Benefits
Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Company
Symetra
Symetra is a financial service company that provides retirement, employee benefits, group life, and disability insurance.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2015-08-11Acquired
2010-01-22IPO
2004-01-01Private Equity
Leadership Team
David Goldstein
Senior Vice President, General Counsel & Secretary
M
Mike DiGioia
Vice President, Communications
Recent News
Business Wire
2026-01-22
Morningstar.com
2025-11-24
Company data provided by crunchbase