ConsultNet Technology Services and Solutions · 9 hours ago
Support Analyst I
Birmingham, AL
Full-time
Onsite
Entry Level
$22/hr - $28/hr
4+ years expConsultNet Technology Services and Solutions is seeking an Information Technology Application Support Analyst to provide troubleshooting, technical assistance, installation, and training to software users. The role involves maintaining application support documentation and ensuring high-quality support for software systems.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Obtains information on application design and functionality to propose solutions to end users
Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
Monitors routine and critical processes and workflows to proactively identify problem trends
Assists with application implementations and configuration
Performs root cause analysis and provides technical solutions to production related application errors
Performs application testing in various environments
Deploys service releases, patches, requests, and customizations
Work is thoroughly reviewed and checked by a senior associate
Qualification
Required
Bachelor's degree in a related field or High School Diploma and four (4) years of experience
Candidates should have previous front line - contact center or equivalent and back-office experience
Ability to communicate technical problems and solutions to non-technical users
Excellent written and verbal communication skills
Company
ConsultNet Technology Services and Solutions
ConsultNet is a talent solutions company that helps businesses solve complex challenges by integrating talent, technology, and scalable delivery models.
201-500 employees
H1B Sponsorship
ConsultNet Technology Services and Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (7)
2022 (6)
2021 (6)
2020 (9)
Funding
Current Stage
Growth StageLeadership Team
Marnie Nuttall
Chief Financial Officer
Company data provided by crunchbase