CampusPoint · 1 day ago
Escalation Engineer
United States
Contract
Remote
Senior Level
$35/hr - $35/hr
5+ years expCampusPoint is seeking an Escalation Engineer to serve as a senior technical team member responsible for handling complex escalations and projects. The role involves supporting network equipment, mentoring junior engineers, and maintaining detailed documentation of systems and processes.
CommunitiesEducationLocation Based ServicesSocial Media
Responsibilities
Serving as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II engineers
Install, configure, and support network equipment, including routers, switches, and firewalls
Support HyperV virtual server technical issues
Support Windows Server 2012-2019, including issues with Active Directory, domain operations, etc
Provide infrastructure support across all required areas, including storage networking, server/desktop OS, Cloud environments, network security, Active Directory, virtualization, system and network monitoring, and application installation, configuration, and troubleshooting
Mentor/Coach to junior support engineers
An active leader of the technical support team
Effectively applying Power Consulting methodology and enforcing PCG standards
Responsible for creating detailed documentation outlining how systems were configured and creating end-user guides to Power Consulting’s standards
Responsible for maintaining detailed time tracking of your work
Qualification
Required
5+ years of relevant MSP support experience
5+ years of Windows Server troubleshooting and deployment experience, including Domain creation, DHCP/DNS, and DFS replication
5+ years of firewall/network layer support and deployment experience, including vLAN and switch configuration and troubleshooting
2+ years of SAML/Single Sign On experience (Azure, Okta)
Hyper-V host build-out and troubleshooting experience
Hands-on experience with the implementation and support of O365 services
Expert knowledge of PowerShell and scripting
Exceptional troubleshooting skills
Superior verbal and written communication skills
Top-class customer service skills
Excellent documentation, reporting, and planning skills
Conscientious, accountable, detail-oriented, thorough, and consistent
Professional demeanor and appearance; punctual, team player
Outstanding people skills
Ambition and passion for learning and teaching
Create/maintain/improve network support documentation and processes
Company
CampusPoint
Campuspoint is a social network that enables local students and graduates to connect with employers.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Griffith Owen
CEO
Sandra Owen
Chief Operations Officer
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