Quantum · 6 hours ago
Desktop Analyst/Helpdesk Technician
Centennial, CO
Full-time
Onsite
Entry Level
$25/hr - $28.50/hr
2+ years expQuantum is a leading company in cloud services and data management, providing innovative solutions for various sectors. They are seeking a Desktop Analyst/Helpdesk Technician to deliver technical assistance and support for computer systems, software, and hardware, ensuring exceptional customer service and effective troubleshooting in a fast-paced environment.
ConsultingContentEnterprise SoftwareInformation ServicesInformation TechnologySoftware
Responsibilities
Respond to requests for technical assistance via phone, chat, email, or in person
Diagnose and resolve hardware and software issues across Windows and macOS environments
Provide support for M365 applications and collaboration tools
Research and resolve technical questions using available resources
Follow standard help desk procedures and document all interactions in the ticketing system
Administer help desk software and maintain accurate records of IT assets
Escalate complex issues to appropriate teams and track resolution progress
Assist with onboarding and training of end-users on new technologies
Participate in a rotating on-call schedule for after-hours support
Maintain a courteous and professional demeanor while delivering exceptional customer service
Stay current with system updates, security best practices, and emerging technologies
Qualification
Required
Associate's degree in IT or equivalent experience
2+ years of IT support experience (phone-based and onsite)
Advanced knowledge of Windows 11 and familiarity with macOS
Experience with Active Directory (password resets, group membership)
Knowledge of wired/wireless networking and PC setup/configuration
Experience installing and troubleshooting hardware/software
Strong problem-solving and analytical skills
Excellent written and verbal communication skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Ability to work from our office in Centennial, CO 5 days per week
Preferred
Familiarity with JAMF for macOS device management
CompTIA A+
Benefits
Diverse portfolio of health plans for medical and prescription, dental, vision, life, disability, and supplemental medical insurance options
Reimbursement and educational programs
Company-matched 401(k) plan
Employee Stock Purchase Program for purchasing Quantum stock at a discounted rate
Company
Quantum
Quantum develops data protection, retention, and management software systems for small and large enterprises.
501-1000 employees
H1B Sponsorship
Quantum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (56)
2024 (3)
2023 (235)
2022 (9)
2021 (7)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$271.1MKey Investors
Yorkville Advisors
2025-01-27Post Ipo Equity· $200M
2022-04-26Post Ipo Equity· $67.5M
2011-06-17Post Ipo Equity· $3.6M
Leadership Team
Hugues Meyrath
President and CEO
J. Michael Dodson
CFO
Recent News
2026-01-22
2026-01-16
Company data provided by crunchbase