Rollins, Inc. · 19 hours ago
Remote OCCC Customer Service Agent_Retention
United States
Full-time
Remote
Entry Level
$20/hr - $20/hr
1+ years expRollins, Inc. is a global residential and business service provider, seeking talented Customer Retention Specialists for their remote Orkin Customer Contact Center. The role focuses on maintaining long-term customer relationships, resolving customer concerns, and enhancing the overall customer experience to support ongoing revenue growth.
CommercialConsumerHome ServicesService Industry
Responsibilities
Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)
Address and resolve customer issues with empathy and professionalism
Utilize strong negotiation and customer service skills to retain customers
Offer alternative solutions and customized programs to meet customer needs
Maintain detailed records of customer interactions and retention efforts
Collaborate with internal teams to ensure seamless service delivery
Work efficiently in a fast-paced environment while managing multiple tasks
Use different gamification tools to measure performance
Qualification
Required
High School/GED
1 – 2 years customer service experience within or outside a call center
Completion of a Culture Index assessment
Verification of internet speed
Ability to pass a computer assessment
Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
A workspace with adequate furnishings (e.g., a desk and chair) and lighting
Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via www.speedtest.net)
Excellent interpersonal and communication skills
Strong computer skills in various software and web-based applications
Proficient in Microsoft Office
Comfortable working in a high-volume role
Excellent customer service soft skills such as empathy
Ability to multi-task, set priorities and manage time efficiently
Empathy and patience when dealing with customer concerns
Ability to work independently and as part of a team
Proficiency in CRM systems and basic computer applications
Benefits
401(k) plan with company match
Employee stock purchase plan
Company
Rollins, Inc.
At Rollins, our mission is simple: to become the best service company in the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.06B2025-11-10Post Ipo Secondary· $200M
2025-02-19Post Ipo Debt· $500M
2023-09-07Post Ipo Secondary· $1.36B
Leadership Team
Jerry Gahlhoff Jr.
Chief Executive Officer & President
Renee Pearson
GVP & Chief Technology Officer
Recent News
MarketScreener
2025-12-05
2025-11-13
Company data provided by crunchbase