Engineering Manager, Platform jobs in United States
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Customer.io · 1 day ago

Engineering Manager, Platform

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive
money$175K/yr - $245K/yr
date8+ years exp

Customer.io is a platform used by over 8,000 companies to send automated communications. They are seeking an experienced Engineering Manager to lead a platform-focused team responsible for building and operating critical infrastructure systems, ensuring reliability and scalability while fostering team growth and collaboration.

Digital MediaProduct SearchSaaSSoftware
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Lead and grow a team of engineers working on platform services. The team drives the engine of scale for Customer.io and has significant impact on reliability and data systems
Support your team through clear goal-setting, regular feedback, career development, and thoughtful hiring
Partner closely with staff engineers and product managers to plan and execute platform initiatives that improve scale, reliability, and developer productivity
Drive technical execution for distributed systems that process large volumes of events with strong performance and availability requirements
Guide architectural decisions within your team, aligning with broader platform standards and long-term direction
Ensure your team’s services are observable, well-tested, and operationally sound
Lead incident response for your team’s systems and foster a culture of learning and improvement through effective post-incident reviews
Collaborate with adjacent engineering teams, security, and product partners to ensure platform work supports company priorities
Help improve internal tooling, workflows, and processes that enable engineers to do their best work
Leverage modern tooling—including AI-assisted development tools—where appropriate to improve team efficiency and focus

Qualification

Distributed systemsCloud infrastructureTechnical leadershipSoftware engineeringData pipelinesPeople managementEffective communicationProblem-solvingTeam collaboration

Required

8+ years of professional software engineering experience, including experience building and operating large-scale distributed systems
3+ years of experience managing engineers, including hiring, coaching, and performance development
Strong technical background with the ability to lead design discussions, review complex systems, and make sound architectural tradeoffs
Experience working with cloud infrastructure (AWS or GCP) and modern backend systems
Familiarity with distributed systems concepts such as asynchronous processing, event-driven architectures, and data pipelines
Proven ability to deliver meaningful technical projects through a team
Clear and effective communication skills, with the ability to explain technical concepts to both engineers and non-engineers
Comfort balancing people leadership with hands-on technical involvement
Strong judgment around prioritization, execution, and reliability in ambiguous problem spaces

Preferred

Experience at high-growth SaaS companies
Exposure to messaging systems, data pipelines, or high-throughput backend services
Experience improving developer tooling or platform ergonomics
Familiarity with AI/ML tooling or infrastructure

Benefits

100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
16 weeks paid parental leave
Unlimited PTO
Stipends for remote work and wellness
A professional development budget

Company

Customer.io

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Customer.io enables users to send newsletters to selected segments of customers using their website data.
dateFounded in 2012
location
Portland, Oregon, USA
people-size201-500 employees
web-link
https://customer.io

H1B Sponsorship

Customer.io has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)

Funding

Current Stage
Growth Stage
Total Funding
$9.8M
Key Investors
Spectrum EquityOregon Venture Fund
2022-03-08Series A
2021-06-24Equity Crowdfunding· $5M
2017-03-24Seed· $2.9M

Leadership Team

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Colin Nederkoorn
Founder & CEO
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John Allison
CoFounder, Board Member, CTO Emeritus
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Recent News

Business Wire
Blackbird PPC Wins Second Straight B2B for PPC Award From Search Engine Land
2025-11-05
SearchEngineLand
The 2025 Search Engine Land Awards winners
2025-11-02
ContentGrip
Customer.io raises capital, surpasses US$30M in annual recurring revenue
2025-04-10
Company data provided by crunchbase