Delta Electronics Americas · 8 hours ago
Service Business Development Manager - Global Services NA
United States
Full-time
Onsite
Entry, Mid Level
2+ years expDelta Electronics Americas is a global provider of power and thermal management solutions. The Service Business Development Manager is responsible for growing service revenue within existing customer accounts by managing commercial activities and serving as a key interface between customers and internal stakeholders.
Electrical Distribution
Responsibilities
Serve as a primary point of contact for customers regarding service inquiries, proposals, and service matters
Maintain daily communication with Sales Managers, Account Managers, Corporate Strategic Key Account teams, and Global Service Project Management teams
Coordinate information flow between customers and internal stakeholders to support service execution and customer satisfaction
Prepare, review, and issue service quotations in alignment with customer requirements and internal pricing guidelines
Develop and manage service change orders, ensuring scope, pricing, and terms are clearly defined and approved
Proactively follow up on quotes and change orders to secure customer purchase orders (POs)
Ensure all service documentation is accurate, complete, and compliant with company policies
Secure and validate customer POs prior to service execution
Coordinate with internal teams to ensure smooth handoff from sales to service/project execution
Maintain accurate records of quotes, change orders, and POs in applicable systems (e.g., CRM, ERP)
Support revenue recognition and billing processes by ensuring proper service documentation
Build and maintain strong customer relationships to support repeat service business
Identify opportunities for additional services or scope expansion and communicate them to Sales and Account Management teams
Support strategic service initiatives and key account activities as required
Qualification
Required
Bachelor's degree in business, Sales, Engineering, or a related field (or equivalent experience)
2–5 years of experience in service sales, inside sales, account support, or a related commercial role
Experience preparing quotations, change orders, and securing customer POs
Strong communication skills with the ability to interact professionally with customers and cross-functional teams
High attention to detail and strong organizational skills
Proficiency with CRM and ERP systems (SAP experience a plus)
Customer-focused mindset
Strong follow-up and closing discipline
Cross-functional collaboration
Commercial and business acumen
Time management and prioritization
Ability to work extended periods at a desk using a computer and telephone
Ability to work in confined spaces, distinguish colors, stand, bend, reach, climb, and lift up to 45 lbs
Willingness to travel domestically and internationally as required
Preferred
Experience supporting service or project-based businesses (Data Center, Telecom, manufacturing, or technical services preferred)
Familiarity with global or matrixed organizations
Ability to manage multiple priorities in a fast-paced environment
Benefits
Health coverage
Wellness resources
Retirement savings plan
Paid time off
Other company‑sponsored programs
Parental leave is provided in accordance with applicable law
Company
Delta Electronics Americas
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities.
201-500 employees
H1B Sponsorship
Delta Electronics Americas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (7)
2023 (6)
2022 (8)
2021 (5)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Han Monica
Americas Chief Human Resources Officer
Victoria Moffat
People Partner
Recent News
Company data provided by crunchbase