Teradyne · 13 hours ago
Field Service Manager (Teradyne, N. Reading MA)
North Reading, MA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $161K/yr
5+ years expTeradyne is a global test and automation specialist, providing sophisticated solutions for next-generation technologies. The Field Service Manager will lead a team of Field Service Engineers in installation, maintenance, and hardware support for test systems while fostering strong customer relationships and ensuring satisfaction with Teradyne's services.
Consumer ElectronicsIndustrialIndustrial Automation
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Romana Abraham
Responsibilities
Mentor and coach a team of Field Service Engineers, training them in new product integration, support processes, and relationship building to maintain a strong customer-facing brand for Teradyne support
Manage customer relationships, expectations, and schedule for preventative maintenance, installation, and product defect troubleshooting
Engage in cross-functional communication with sales, field teams, program management, factory teams, and customers to enable customer satisfaction and prevent or respond to support escalations
Balance contractual obligations across the team schedule to meet requirements for customers with support contracts
Perform scheduled maintenance and instruct maintenance training courses when required to fill scheduling gaps
Manage and delegate cases in the support queue for hardware, installation, preventative maintenance, and troubleshooting
Qualification
Required
Teradyne Defense and Aerospace system and product knowledge required
5+ years experience in Automated Test Equipment industry
Experience in installation and maintenance of complicated electronics test equipment
Demonstrated skills in mentorship and communication
Travel requirements may be 50% or greater for this position
This position is not eligible for visa sponsorship
All candidates for this ITAR restricted position must be one of the following: US Citizen or U.S. Permanent Resident, Asylee, Refugee or otherwise lawfully admitted under an amnesty program
This position may require access to work under Federal Contracts under the 'For Official Use Only' designation, and as such, you may be limited to access such programs if you are not a US citizen or if you have dual citizenship
The above listed position may involve access to export controlled technology and may be subject to export licensing requirements prior to employment
Preferred
Experience managing teams preferred
Secure clearance is preferred. Must be able to obtain and maintain secure clearance once hired
Benefits
Medical
Dental
Vision
Flexible Spending Accounts
Retirement savings plans
Life and disability insurance
Paid vacation & holidays
Tuition assistance programs
And more.
Company
Teradyne
Teradyne is a supplier of automatic test equipment used to test complex electronics used in consumer electronics.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Greg Smith
President and CEO
Michelle Turner
Chief Financial Officer
Recent News
2026-01-16
Company data provided by crunchbase