Global Industrial Company · 12 hours ago
Technical Service Technician
Port Washington, NY
Full-time
Onsite
Entry Level
1+ years expGlobal Industrial is an industry leader in providing industrial equipment and supplies to businesses throughout North America. They are seeking a Technical Service Technician responsible for handling customer inquiries, troubleshooting non-functioning products, and collaborating with various departments to resolve customer issues.
ConstructionIndustrialManufacturingMedicalOffice SuppliesSecurityService IndustrySupply Chain Management
Responsibilities
Answer incoming customer inquiries via email, chat, or phone
Engage customer to perform troubleshooting for non-functioning products and issuing replacement parts where applicable
Liaise with Service Providers to solve customer service issues
Cross Functional collaboration with Sales, Customer Service, Product Development and Product Management to resolve customer issues
Handling customer relations in a professional and friendly manner
Offer support and solutions to customers in accordance with the company's customer service policies
Perform post service follow up calls to assure customer satisfaction
Customer Site visits as required
Qualification
Required
Bachelors' degree, Vocational Schooling and/or 1-3 years of relevant experience in a Technical Service role for equipment
Knowledge / Experience of how to maintain, repair, diagnose and replace equipment and machinery
Excellent communication skills, to be able to explain technical problems to customers
Excellent time management skills, ability to work independently
Take ownership of individual assignments
10% - 15% Travel
Company
Global Industrial Company
We can supply that. It’s more than just our slogan. More than our mantra. It’s our state of mind.
1001-5000 employees
H1B Sponsorship
Global Industrial Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Alexander Tomey
Senior Vice President, Chief Merchandising Officer
Richard Leeds
Executive Chairman
Recent News
2026-01-06
2025-11-18
The Motley Fool
2025-10-30
Company data provided by crunchbase