Sunflower Bank, N.A. · 11 hours ago
Customer Care Center Supervisor
Salina,KS,US
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expSunflower Bank, N.A. is a full-service financial institution committed to serving communities since 1892. They are seeking a Customer Care Center Supervisor to provide excellent customer service, handle escalated calls, train employees, and assist with daily operations in the Customer Care Center.
BankingFinancial ServicesWealth Management
Responsibilities
Increase the level of products used by customers through ensuring each customer receives outstanding customer service and by providing a customer-friendly environment, which includes greeting and acknowledging each customer (internal/external), maintaining outstanding standards, solid product knowledge and all other components of customer service which include initiating and follow-up with customers and staff to sell or resolve problems, answer questions, correspondence and reports
Assist in training, developing and communicating with all staff as well as assessing performance on a regular basis
Aid Customer Care Manager with planning departmental meetings, goals, coaching and scheduling
Monitor calls to ensure excellent customer service consistently
Promote a positive and productive environment
Act as a team leader by assisting all other team members so that Sunflower Bank is represented in a favorable light and actively contributing ideas for constant job improvements
Maintain adherence to all company policies and procedures
Responsible for contributing to the corporate growth plan through creating referral contests, leading by example and maintain a fun work environment
Qualification
Required
8-12 months call center experience
Excellent Customer Service skills
Excellent phone etiquette
Computer proficiency with the ability to learn new programs
High School Diploma or equivalent
Exceptional customer service skills
Consistent positive attitude
Team player that is supportive of company policies
Ability to relate well with others
Good decision-making skills
Effective communication through different channels
Ability to build effective business relationships
Proficiency with computer software applications in a Windows environment
Ability to prioritize duties to meet changing deadlines
Ability to work flexible hours
Preferred
Bachelor's Degree or equivalent bank experience
Benefits
401(k) Plan with 6% Match
Health/Dental/Vision Insurance
Company-paid Life Insurance
Tuition Reimbursement
Fitness Reimbursement
Paid Time Off
Volunteer Leave
Paid Holidays
Plus many more associate perks & incentives!
Company
Sunflower Bank, N.A.
Operating as Sunflower Bank and First National 1870, Sunflower Bank, N.A.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Neal E. Arnold
CEO & President
Glenn Flinn
Senior Vice President of Healthcare and Corporate Lending
Recent News
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