Meld · 1 day ago
Head of Operations
San Francisco Bay Area
Full-time
Hybrid
Lead/Staff, Director/Executive
$140K/yr - $200K/yr
4+ years expMeld is a global network enabling seamless access to digital assets, aiming to bring the fiat economy fully on-chain. The Head of Operations will own and scale business operations, revenue operations, and developer support, managing a high-performing team and partnering cross-functionally to deliver an exceptional experience.
CryptocurrencyE-Commerce PlatformsFinancial ServicesFinTechMobile PaymentsPayments
Responsibilities
Manage and grow a rockstar team
Be detailed oriented, be a do-er and a leader: player-coach mentality critical
Be attuned to working in a fast growing, startup environment
Hire, manage, and develop a 3–4 person Ops org spanning BizOps, RevOps, and Developer Support; set goals, coach performance, and grow the team as the company scales
Establish operating rhythms (Weekly/Monthly/Quarterly business reviews), ownership lines, SLAs, and clear escalation paths across stakeholders
Own day-to-day relationships, pricing matrices, and technical integrations with on/off-ramp, banking, compliance, and liquidity partners; run quarterly reviews and performance scorecards
Drive company-wide knowledge sharing—source-of-truth docs for processes, runbooks, FAQs, integration guides, and RCAs; enforce version control and ownership
Admin and architecture for Attio; define objects/fields, pipelines, automations, and permissions; ensure data quality, deduping, and integrations with product analytics, billing, and support
Build a reliable forecast from Attio (pipelines, stages, conversion) and reconcile to actuals (invoices/collections) with Finance; surface trends on expansion, churn, and partner-driven growth
Maintain GTM dashboards and cohort analyses; implement pricing/packaging changes and partner commission logic in RevOps tooling
Lead triage for integration issues; maintain runbooks and SDK/snippet libraries; ensure crisp handoffs to Engineering with reproducible reports and logs
Keep public developer assets (docs, guides, status updates) current; measure and improve time-to-first-transaction and support deflection
Define SLAs/SLOs for API uptime and support response; run incident coordination and postmortems
Partner with Engineering/Product on launch readiness, capacity planning, and operational requirements
Collaborate with Compliance/Risk on KYB/KYC workflows, vendor diligence, and policy adherence
Present weekly insights to leadership; turn data into decisions and decisions into action
Qualification
Required
4–8 years in Operations/RevOps/Business Systems at a high-growth tech company; 2+ years managing people
Proven ownership of CRM; strong spreadsheets, comfort with SQL/BI, and systems thinking
Built scalable processes, documentation, and dashboards; bias to automation over heroics
Excellent project management, communication, and stakeholder skills; you set clear expectations and hit them
Preferred
Experience with partner/integration ecosystems and developer products/APIs; able to read logs/webhooks and collaborate with engineers
Benefits
Medical
Dental
Vision
401(k) for pre-tax retirement savings
Company
Meld
Meld is a ''Fintech as a Service'' platform that enables developers to embed any financial experience into their product.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$15MKey Investors
FactionCoatue
2026-01-14Series Unknown· $7M
2022-05-09Seed· $8M
Leadership Team
Hank Pham
Founder & CTO
Ilyas Sultan
Partnerships Lead
Recent News
Crowdfund Insider
2026-01-18
Venture Capital Firms
2026-01-16
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