OneOncology · 16 hours ago
Manager, IT Field Operations
Owings Mills, MD
Full-time
Onsite
Senior Level
5+ years expOneOncology is a company focused on improving cancer care through a technology-powered model. The Manager, IT Field Operations will lead the local IT department, ensuring excellent IT service delivery and customer support while interfacing with practice stakeholders.
Health CareOncology
Responsibilities
Acts as a liaison between practice stakeholders and OneOncology technical support teams
Participates in timely communication and tracking when emergency or escalated issues arise
Leads and oversees technical projects in alignment with practice goals
Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects
Responds to and resolves requests for assistance with computer systems and provides superior customer support (“white glove”) experiences for users
Leads efforts to improve practice IT department processes and procedures in partnership with central service delivery team
Provide feedback and updates to practice leadership and other appropriate teammates from start through resolution of practice-wide technology issues and projects
Ensures service support processes, procedures, SLA’s, performance metrics and service quality align with central service team core processes
Coordinated with Director, IT Practice strategy to research, evaluate, recommend, and implement technology solutions
Serves as an extension of our IT technical project team for clinical technology projects, including but not limited to opening of new clinic locations, etc
Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer
Qualification
Required
Bachelor's degree in information systems or healthcare related field is preferred
At least 5 years of progressively responsible work experience in technology support
3+ years in IT leadership/management
Strong communication skills, including the ability to communicate effectively in both written and verbal forms with all levels of practice employees and stakeholders, as well as peers and leadership within the OneOncology IT and service desk team
Experience as a technical leader providing proven solutions. Experience in healthcare a plus
An understanding of HIPAA or similar regulatory and security/privacy frameworks
An ability to think critically about systems and adjust as needed
Proven experience of incident analysis, problem management, and the ability to sustainably remove inefficiencies in the support process
An ability to recognize service gaps and fill in as a utility player as necessary to complete work and resolve issues
Strong knowledge of hardware, software, and network
High level understanding of computer systems, telecommunications systems, security, network and systems administration
Strong knowledge of practice management principles
Excellent leadership and decision-making skills
Strong technical ability with working knowledge of MS Servers, SANs, Network Infrastructure
Able to successfully multitask and prioritize service issues while working under pressure
Strong knowledge of Active Directory user and group maintenance tasks
Group Policy design, management and troubleshooting
Virtual Environment Management, M365 management and administration, an understanding of various Microsoft Server and related products (VMWare, Remote Desktop Services, etc.)
VOIP phone systems (Zoom Phone experience a plus)
Experience with Powershell and/or other scripting/automation techniques is preferred
Preferred
Experience in healthcare a plus
Company
OneOncology
OneOncology is a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the US. It is a sub-organization of General Atlantic.
1001-5000 employees
H1B Sponsorship
OneOncology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Cencora
2025-12-12Acquired
2023-04-20Secondary Market
Leadership Team
Davey Daniel
Chief Medical Officer
Recent News
2026-01-05
2025-12-18
Company data provided by crunchbase