Pomeroy · 8 hours ago
Field Services Technician I
Bakersfield, CA
Full-time
Onsite
New Grad, Entry LevelPomeroy is a company focused on providing IT services, and they are seeking a Field Services Technician I to manage service calls and provide exceptional customer service. The role involves troubleshooting and repairing IT hardware, maintaining inventory, and ensuring compliance with safety and service standards.
Consulting
Responsibilities
Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others
Troubleshoot and repair failed IT hardware in retail store and/or office settings
Pick up shipped good service parts and drop off defective service parts on a timely basis
Provide exceptional customer service
Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)
Performance review metrics include the following:
SLA achievement
Customer Service scores
Inventory movement and accuracy
Safety
Compliance related training and follow through
Service call management
Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards
Keep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules
Focus on safety at all times -- including maintaining a safe driving record
Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed
Complete staging / integration services of IT hardware as needed
Installation or cabling projects may require travel
Extensive driving required in company provided vehicle
May be assigned other duties as needed
Qualification
Required
Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others
Troubleshoot and repair failed IT hardware in retail store and/or office settings
Pick up shipped good service parts and drop off defective service parts on a timely basis
Provide exceptional customer service
Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)
Performance review metrics include the following: SLA achievement, Customer Service scores, Inventory movement and accuracy, Safety, Compliance related training and follow through, Service call management
Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards
Keep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules
Focus on safety at all times -- including maintaining a safe driving record
Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed
Complete staging / integration services of IT hardware as needed
Installation or cabling projects may require travel
Extensive driving required in company provided vehicle
May be assigned other duties as needed
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
Founded in 1982
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2026-01-11
Company data provided by crunchbase