REHAU Interior Solutions · 22 hours ago
Customer Service & Inside Sales Manager
Virginia, United States
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $115K/yrREHAU Interior Solutions is a global leader in polymer-based solutions, providing innovative surface and furniture solutions. The Customer Service & Inside Sales Manager is responsible for leading the customer service and inside sales function to ensure excellent customer experience and drive revenue growth through structured sales activities.
Plastics
Hiring Manager
Ana Noguez
Responsibilities
Lead day-to-day customer service operations, including order entry, order management, tracking, and issue resolution
Ensure high service levels, accuracy, responsiveness, and customer satisfaction
Own customer complaint management and resolution process, escalating when required
Ensure accuracy and integrity of customer master data and order information
Create and continuously improve workflows and service processes
Build and scale a structured Inside Sales function focused on phone-based selling
Define and implement inside sales processes, call strategies, scripts, and follow-up standards
Drive upselling, cross-selling, customer reactivation, and opportunity qualification
Establish and manage KPIs such as call activity, pipeline, conversion rates, and revenue contribution
Partner closely with Field Sales, Specification and Key Account Managers to maximize coverage and efficiency
Create a strong performance culture with clear expectations, accountability, and continuous feedback
Set clear objectives, monitor performance, and conduct regular feedback and development discussions
Foster a customer-centric, performance-driven, and collaborative team culture
Provide regular reports and insights to Sales Management
Support strategic decision-making with data and performance analysis
Actively collaborate with Supply Chain, Finance, and Marketing to ensure aligned execution
Qualification
Required
Customer Service and Order Management processes
Inside Sales methodologies and phone-based selling techniques
CRM systems and sales analytics
Pricing, order flow, and basic supply chain understanding
Customer relationship management and complaint handling
Commercial KPIs, funnel management, and conversion metrics
Proven leadership experience managing teams
Experience in B2B environments, preferably manufacturing or industrial markets
Solid understanding of inside sales and phone-based selling models
Customer-centric mindset with commercial acumen
Data-driven decision making and KPI management
Excellent communication and stakeholder management skills
Company
REHAU Interior Solutions
Drawing from our roots in edgeband expertise and advanced color matching, we curate forward-thinking decorative surfaces that anticipate tomorrow’s trends.
Rehau, Bavaria, DE
1001-5000 employeesFunding
Current Stage
Late StageCompany data provided by crunchbase