Deloitte · 15 hours ago
Digital Lead Business Program Specialist
Hermitage, TN
Full-time
Hybrid
Mid, Senior Level
$84K/yr - $173K/yr
6+ years expDeloitte is a leading professional services firm that is passionate about enterprise transformation at scale. The Lead Business Program Specialist will lead high-impact, cross-functional programs, bridging AI strategy and execution while ensuring delivery aligns with business outcomes and operational changes.
AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management
No H1B
Responsibilities
Own stakeholder strategy for complex, multi-geo transformation programs; align senior leaders on scope, outcomes, and decision rights
Develop and deliver executive-ready communications (leadership working group materials, program updates, decision memos, and narratives)
Establish and run governance cadences (e.g., leadership working groups and cross-functional forums), including decision tracking and escalation paths
Lead end-to-end delivery of transformation initiatives spanning technology, process, data, and workforce change, from discovery through implementation and stabilization
Build and maintain the integrated master delivery plan across business, product, data, engineering, risk, and change teams; drive execution through working sessions, handoffs, and launch/stabilization readiness
Own issue and dependency management: surface, prioritize, coordinate, and resolve blockers to keep delivery on track
Stand up and maintain program performance management, including a KPI/value dashboard (value realization, delivery health, and adoption indicators) and regular executive readouts
Improve delivery rigor by running core routines, keeping templates current, and applying quality checks prior to launch
Liaise between AI engineering teams and functional/business leaders to shape use cases into buildable, testable solutions
Design and build prototype-to-production AI agents using Microsoft Copilot Studio and other enterprise agent-building platforms, partnering with engineering for integration, security, and scalability
Define agent behaviors and workflows (prompts, tools/actions, connectors, orchestration, testing, monitoring, and iteration) to meet business outcomes and Responsible AI requirements
Translate business needs into clear product/program requirements (user outcomes, success metrics, data needs, model/automation approach, and operating impacts)
Partner with AI/engineering leads to define business case, delivery approach (e.g., minimum viable product (MVP) to scale), implementation roadmap, and adoption plan
Guide stakeholders through tradeoffs (speed vs. risk, build vs. buy, automation vs. controls) with a focus on enterprise scalability
Embed Responsible AI and enterprise controls into delivery (privacy, security, compliance, model governance, human-in-the-loop, auditability)
Lead change management with measurable adoption outcomes, including stakeholder readiness, training strategy, communications, and post-launch support model
Define and track value and adoption metrics (productivity, cycle time, service experience, risk reduction), including usage tracking and benefits realization reporting
Provide day-to-day leadership across project resources (direct and matrixed), coaching teammates on program rigor and executive communication
Create clarity in roles and responsibilities and drive alignment across product, engineering, operations, and transformation stakeholders
Qualification
Required
Bachelor's degree in business, technology, engineering, analytics, or related field (or equivalent experience)
6+ years of progressive experience leading complex programs/initiatives in a corporate, technology-enabled, customer/service-centric environment
Demonstrated experience running enterprise-scale, cross-functional programs with senior stakeholder management and measurable outcomes
Strong ability to translate ambiguous needs into structured requirements, roadmaps, and delivery plans, and to drive decisions through governance
Working fluency with modern AI concepts and delivery considerations (e.g., generative AI/large language models (GenAI/LLMs), automation, data readiness, evaluation metrics, model lifecycle, and adoption impacts)-enough to partner credibly with AI engineers and architects
Hands-on experience building and iterating AI agents in an enterprise context (e.g., Microsoft Copilot Studio and/or comparable agent-building platforms), including use-case scoping, agent design, testing/evaluation, and operational handoff
Exceptional executive communication and storyline development skills, including creating concise, leadership-ready narratives and polished PowerPoint materials
Strong analytical problem solving, structured thinking, and comfort operating in complexity and ambiguity
Familiarity with data/analytics tooling (e.g., Power BI, Tableau) and metrics design for value tracking
Ability to work effectively in a hybrid environment with virtual and in-person collaboration across time zones
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred
Experience delivering AI-enabled products or platforms (use case intake, prioritization, MVP to scale, operationalization)
Background in change management, operating model design, process redesign, or service management
Experience with governance for AI risk, privacy, security, and controls (in partnership with relevant risk functions)
Program management certification or formal training (e.g., Project Management Professional (PMP), Agile/Scaled Agile Framework (SAFe)); not required
Benefits
Discretionary annual incentive program
Company
Deloitte
Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Anne Muraya
Chief Executive Officer - East Africa
Joe Ucuzoglu
Global Chief Executive Officer
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