StandardAero · 5 hours ago
Manager, Field Service (CF34, CFM56, LEAP)
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
5+ years expStandardAero is an aviation services company that is seeking a Manager for their Mobile Service Team. The role involves managing 24/7 operations, ensuring customer satisfaction, and leading a team to meet strategic goals and profitability targets.
Aerospace
No H1B
Responsibilities
Acts as an advocate for external and internal clients, demonstrating accountability and a commitment to excellence to both the external customer and the company
Projects a positive image in representing the corporation to clients and the community
Provides innovative solutions to complex issues, influencing others to ensure customer satisfaction is maintained and company standards and profit margins are maximized
Provides team leadership and mentors, coaches, and empowers others to ensure transaction timelines are met or exceeded
Provides informal leadership within the business unit, demonstrating integrated thinking when solving problems and implementing continuous improvement practices
Adapts to change, demonstrating proactive thinking, assertiveness and initiative to identify potential issues/problems before they arise. Assists with the settlement of customer complaints
Builds relationships with both external and internal clients
Actively participates as a member of the management team(s), assisting with the development and realization of strategic plans, budgets, goals and outcomes
Exercise’s authority in hiring, training, career development, performance appraisal, salary adjustments, promotion, discipline, health, safety and the general employee relations of direct reports
Ensures customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members
Initiates the required action for response to customer service requests for work scope/order changes, including the maintenance of order information files, and communicates changes to the appropriate personnel. Provides a close liaison and informal leadership role with service engineers, operations, logistics, quality and materials
Manage the event planning and scheduling process according to volume, inventory requirements, technician availability and material availability. Establishes and implements policies and procedures needed to achieve the business unit's strategic operating goals
Plans day-to-day operations, assigns manpower, coordinates mobile service team activities, authorizes overtime and controls costs
Explains pricing, price increases, estimate and invoice changes to customers. Manages customer expectations with respect to estimate changes, summarizing cost-benefit and qualifying repair development costs to customers
Produces and maintains measures of performance to graphically display performance related strengths and weaknesses within the mobile service team business unit
Performs administrative activities necessary for the effective management of the mobile service team, including budget administration, salary administration, employee safety, employee counseling and motivation, organization goals and objectives and planning, organizing, integrating and measuring the work performed within the mobile service team
Reviews and coordinates all contract/transaction work for the business unit, ensuring both parties adhere to the terms of the contract/agreement
Prepares, generates and distributes reports, order acknowledgments, estimates and invoices as required. Compare estimates and invoices, identifies and addresses potential cost overruns as they occur
Maintains data in the Customer Relationship Management (CRM) or SalesForce.com (SFDC) database
Manages documents as per company, customer, and regulatory standards and process. Assures required information is entered into the appropriate computer system (internal and external). Performs assigned system maintenance to various electronic files
Qualification
Required
Communicates effectively with customers (both internal and external), demonstrating a strong use of written, verbal, non-verbal, and active listening skills, employing relevant knowledge, skills, and judgment to achieve organizational goals
Strong planning, organizational, analytical, decision making and problem-solving skills while demonstrating situational awareness
Strong interpersonal and teamwork skills that include demonstrated experience with negotiation, conflict resolution and customer service
Experience working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices
A commitment to professional practice and continuous professional improvement
Working knowledge of company instructions and export compliance
Working knowledge of PC's in the current company operating system environment including the use of Microsoft Office productivity software with the ability to adapt to changes in technology (both hardware and software)
Strong project management skills
Working knowledge of company instructions, company processes, administrative policies and procedures and export compliance regulations
Minimum of 5 years of supervisory experience in a service environment
Minimum of 5 years CFM56, CF34, and/or LEAP engine experience or knowledge of products/engines/propellers/accessories in the respective business unit and technical skills appropriate to role
Team leadership skills; ability to lead teams in a matrix environment (without direct reporting responsibility)
Competent working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices
Experience building strong working relations with customers
Self-motivated with the ability to motivate others
Ability to travel to customer locations to establish and/or maintain a good working relationship
Responsible for observing and reporting any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies
Evaluates and makes recommendations regarding methods and procedures to support the continuous improvement concept within the assigned area
Carries out additional / special projects as assigned
High School Diploma or GED is required
Must be authorized to work in the US
Preferred
Working knowledge of Microsoft Office (Word, Excel, Access, PowerPoint)
Working knowledge of production management computer systems
Benefits
Comprehensive Healthcare
401(k) with 100% company match: up to 5% vested
Paid Time Off starting on day one
Bonus Opportunities
Health & Dependent Care Flexible Spending Accounts
Short & Long Term Disability
Life & AD&D Insurance
Learning & Training opportunities
Company
StandardAero
StandardAero is a provider of aircraft maintenance, repair and overhaul services.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.85B2025-05-21Post Ipo Secondary· $840M
2025-03-24Post Ipo Secondary· $1.01B
2024-10-02IPO
Leadership Team
Marc Drobny
President, Military & Energy
Recent News
2025-12-11
Company data provided by crunchbase