Lawson Products · 3 hours ago
IT Technical Support Specialist Lead
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$83K/yr - $100K/yr
3+ years expLawson Products is a leader in the MRO industry, and they are seeking an IT Technical Support Specialist to serve as the primary escalation point for all incidents and requests reported to the Lawson IT Help Desk. The role involves providing exceptional second level incident resolution, installing and repairing computer hardware and software, and maintaining documentation of IT Service Delivery processes.
LogisticsSupply Chain Management
Responsibilities
Provides exceptional second level incident resolution and request fulfillment both timely and professionally for all Lawson employees. Resolves somewhat complex technical issues and fulfills employees’ requests via telephone and/or desk side support. Focused on sales-related technical issues for technologies and programs such as OrderPad, BYOD, BYOC, and Office365
Installs, modifies, and repairs computer hardware and software including peripherals
Constructs and maintains up-to-date and accurate documentation of IT Service Delivery processes, job aids, and ITSM tool knowledge
Performs user administration across multiple platforms such as Active Directory, and MicrosoftOffice 365
Maintains documentation and system procedures collectively with the support teams. Creates and maintains support documentation for the help desk, end-user job aids, training manuals and procedures
May perform user training for software/hardware
Serves as a backup resource to the Technical Support Senior position
Other duties as assigned
Qualification
Required
High school diploma or equivalent experience is required; Computer Science degree preferred
Minimum three years' experience providing level two support to end users
Works well independently, is self-motivated and reliable
Must be willing to work multiple shifts that include, but are not limited to, Monday through Friday from 7:00 AM CT until 8:00 PM CT. Flexibility to periodically work nights/weekends
Ability to lift and move certain pieces of computer hardware including PC, monitors, servers, printers and other relatively light office equipment
Windows 7 & 10 operating system expertise
Application support experience with Microsoft Office products
Working knowledge of a range of PC diagnostic utilities
Solid knowledge of PC and server computer hardware
Familiarity with anti-virus software
Basic knowledge of Cisco telephone and voicemail setup
Ability to analyze a wide range of computing issues
Knowledge of Active Directory administration tools
On-call availability
Ability to travel infrequently to remote offices
Preferred
Computer Science degree
Industry certifications a plus: MCSA, MCSE, CCENT, CCNA, ITIL Foundations
Benefits
Full benefits package
Company
Lawson Products
Lawson Products is an industrial distributor of maintenance and repair products.
1001-5000 employees
H1B Sponsorship
Lawson Products has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Ronald Knutson
EVP, CFO
Rick Pufpaf
SVP, General Counsel, Chief Compliance Officer & Secretary
Recent News
2025-10-31
Company data provided by crunchbase