Knight Office Solutions · 2 days ago
Copier / Printer Onsite Support Assistant with a Customer-Service and Problem-Solving Mindset
Dallas,TX,US
Full-time
Onsite
Entry Level
2+ years expKnight Office Solutions is an independent technology dealer focused on providing client-centered technology solutions. The Copier / Printer Onsite Support Associate will deliver first-level technical support for multifunction copiers and printers, ensuring efficient operations and exceptional customer service.
Information TechnologyRoboticsSoftware
Responsibilities
Respond to common copier and printer issues such as paper jams, error codes, print quality concerns, and basic mechanical issues
Perform toner and consumable replacement (toner, waste toner bottles, staples, etc.)
Clear misfeeds and perform basic device resets
Conduct visual inspections to identify potential issues before failure
Perform routine cleaning of devices (glass, rollers, trays, external surfaces)
Monitor device condition and usage to help prevent downtime
Ensure devices are operating within manufacturer guidelines
Monitor toner and supply levels
Replace consumables as needed and ensure proper inventory levels are maintained
Report supply usage trends or abnormalities
Serve as the primary on-site point of contact for copier and printer support
Provide basic user assistance and education as needed
Communicate clearly with end users regarding issue status and resolution
Accurately document service activity and actions taken
Escalate unresolved or advanced technical issues to field service technicians
Assist technicians during escalated service calls when requested
Qualification
Required
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience
Requires a valid state driver's license and minimum level of auto insurance coverage per KOS policy for positions entailing extensive use of personal car while on company business
Benefits
Medical
Dental
Vision
Life Insurance
Accidental death and disability insurance
Short- and long-term disability insurance
401K (with company match)
Company
Knight Office Solutions
Knight Office Solutions is a business supplies company offering document management systems.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Fillmon
VP of Technology and CIO
Company data provided by crunchbase