Vanguard · 11 hours ago
End User Support Specialist I - FAS Sales
Malvern, PA
Full-time
Hybrid
Mid Level
3+ years expVanguard is a company dedicated to the long-term financial wellbeing of its clients. They are seeking an End User Support Specialist I to provide intermediate-level technical support, resolve technical issues, and maintain documentation to ensure end user productivity in a fast-paced environment.
FinanceFinancial Services
No H1B
Responsibilities
Provides intermediate‑level technical support to address end user issues including implementation, configuration, control, maintenance, troubleshooting, security, and usage monitoring
Resolves moderately complex technical issues related to hardware, software, operating systems, peripherals, and standard productivity tools to ensure end user productivity
Supports a high volume of incidents and service requests in a fast‑paced, sales‑aligned environment, prioritizing issues based on urgency and business impact
Provides consultation to end users, clients, and key stakeholders on potential technical issues or risks that may affect productivity
Serves as an escalation point for issues elevated from support staff with less experience; determines severity, identifies root cause, and escalates unresolved issues as appropriate
Creates, updates, and maintains knowledge‑based articles, procedures, job aids, and training materials for support areas and end users
Maintains accurate documentation of incidents, requests, resolutions, and trends within the ticketing and tracking system in accordance with policies and standards
Learns, understands, and complies with Information Technology and Information Security policies, procedures, and standards
Participates in special projects and performs other duties as assigned
Qualification
Required
Minimum of three (3) years of related work experience, including at least one (1) year of hands‑on technical support experience
Undergraduate degree or an equivalent combination of education, training, and relevant experience
Experience supporting end users in a high‑volume, fast‑paced environment
Strong analytical, troubleshooting, communication, and customer service skills
Company
Vanguard
Check is a client-owned investment company that offers low-cost mutual funds, ETFs, advice, and related services.
Founded in 1975Kelayres, Pennsylvania, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
ic@3401
2017-03-31Non Equity Assistance
Leadership Team
Salim Ramji
Chief Executive Officer
Andrew Maack
Principal, Head of US Equity Index Portfolio Management
Recent News
2026-01-20
2025-09-05
2025-03-15
Company data provided by crunchbase