Box · 14 hours ago
Sr Customer Success Manager
San Francisco, CA
Full-time
Hybrid
Senior Level
$134K/yr - $167K/yr
5+ years expBox is the leader in Intelligent Content Management, helping organizations fuel collaboration and transform business workflows with enterprise AI. The Sr Customer Success Manager will increase customer retention, manage post-sales activities, and develop success plans to drive adoption and high-value use cases within enterprise customers.
Cloud ComputingEnterprise SoftwareFile SharingFlash StorageWeb Hosting
Responsibilities
Increase customer retention by conducting customer engagement calls in person and virtually, developing use cases and supporting customers in implementation and adoption as well as performing strategic business reviews with C-level Executives and decision makers to align on their objectives and outcomes
Manage all post-sales activity for Box's enterprise customers through strong relationship-building, product knowledge, planning and execution
Maintain a deep understanding of the product in order to speak with customers about the most relevant features/functionality for their specific business needs
Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management
Track accounts to identify churn risk and work actively to improve customer health and retention
Partner with Sales and Professional Services to develop a plan for making Box a part of each customer's core architecture
Work closely with Product and Engineering on identification and tracking of product improvement requests
Function as the customer advocate and provide internal feedback on how Box can better serve our enterprise customers
Develop, test, and iterate on industry specific playbooks and engagement strategies
Program creation for initiatives specific to deepening adoption and relationships with our enterprise customers
Travel up to 25%
Qualification
Required
Bachelors degree required
5+ years prior account management experience
4+ years of experience in SaaS
Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
Enjoys working closely with customers to ensure complete satisfaction
A self-starter who takes the initiative to get things done
Preferred
Experience with CPG/Retail or Media and Entertainment preferred
Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus
Company
Box
Box is an online file sharing and cloud content management service offering unlimited storage, custom branding, and administrative controls.
1001-5000 employees
H1B Sponsorship
Box has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (95)
2024 (93)
2023 (58)
2022 (100)
2021 (109)
2020 (114)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Kohlberg Kravis RobertsFuture FiftyGeneral Atlantic
2024-09-18Post Ipo Debt· $400M
2021-04-08Post Ipo Equity· $500M
2015-01-23IPO
Leadership Team
B
Ben Kus
Chief Technology Officer
Dylan Smith
CFO
Recent News
The Business Journal
2026-01-17
Company data provided by crunchbase